Opened 7 years ago

Closed 7 years ago

#8765 closed Bug report (rejected)

Using domain in host field doesn't work

Reported by: tim Owned by: Do not touch
Priority: normal Component: FileZilla Client
Keywords: dns domain url ip Cc: Do not touch
Component version: Operating system type: Windows
Operating system version: 7 & 8

Description

when trying to connect to our sftp server using our domain name vs. the IP address the connection fails with the following message:

Status: Connecting to sftp.mydomain.com...
Response: fzSftp started
Command: open "myuser@…" 22
Command: Pass:
Error: Authentication failed.
Error: Critical error
Error: Could not connect to server

When I use the IP address it works fine.

Here is the content of the log with domain and ip masked.

2013-06-27 14:33:13 13136 3 Status: Connecting to sftp.mydomain.com...
2013-06-27 14:33:13 13136 3 Response: fzSftp started
2013-06-27 14:33:13 13136 3 Command: open "myuser@…" 22
2013-06-27 14:33:13 13136 3 Command: Pass:
2013-06-27 14:33:14 13136 3 Error: Authentication failed.
2013-06-27 14:33:14 13136 3 Error: Critical error
2013-06-27 14:33:14 13136 3 Error: Could not connect to server
2013-06-27 14:33:43 13136 3 Status: Connecting to 192.168.1.50...
2013-06-27 14:33:43 13136 3 Response: fzSftp started
2013-06-27 14:33:43 13136 3 Command: open "myuser@192.168.1.50" 22
2013-06-27 14:33:43 13136 3 Command: Pass:
2013-06-27 14:33:44 13136 3 Status: Connected to 192.168.1.50
2013-06-27 14:33:44 13136 3 Status: Retrieving directory listing...
2013-06-27 14:33:44 13136 3 Command: pwd
2013-06-27 14:33:44 13136 3 Response: Current directory is: "/"
2013-06-27 14:33:44 13136 3 Command: ls
2013-06-27 14:33:44 13136 3 Status: Listing directory /
2013-06-27 14:33:45 13136 3 Status: Directory listing successful

Change History (1)

comment:1 by Alexander Schuch, 7 years ago

Resolution: rejected
Status: newclosed

This is not an error with FileZilla. The domain "sftp.mydomain.com" cannot be resolved, so it is not supposed to work. For you, the domain resolves to something, but obviously not to "192.168.1.50".

Please talk to you network administrator to make sure that "sftp.mydomain.com" resolved to "192.168.1.50".

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