Opened 7 years ago

Closed 7 years ago

Last modified 6 years ago

#8116 closed Bug report (outdated)

Cannot delete a folder

Reported by: Paul Owned by:
Priority: normal Component: FileZilla Client
Keywords: Cc:
Component version: Operating system type: Windows
Operating system version: Windows 7 Ultimate, English

Description

I am using Windows 7 Ultimate, English version and latest version of FileZilla, FileZilla Client. Suddenly, I have one folder I cannot delete. I can rename it, but not delete it. We have tried from several computers in different locations. Here is the full information below as requested.


Version: 3.5.3
Build information:

Compiled for: i586-pc-mingw32msvc
Compiled on: x86_64-unknown-linux-gnu
Build date: 2012-01-08
Compiled with: i586-mingw32msvc-gcc (GCC) 4.2.1-sjlj (mingw32-2)
Compiler flags: -g -O2 -Wall -g -fexceptions

Linked against:

wxWidgets: 2.8.12
GnuTLS: 2.10.4

Operating system:

Name: Windows NT 6.1 (build 7601, Service Pack 1)
Version: 6.1
Platform: 64 bit system

This is the folder I cannot delete:
ftp://pbllp@ftp2.modernguesthouseliving.com/Staff_Files/Can't%20Delete

Change History (8)

comment:1 Changed 7 years ago by Simon

Status: newmoreinfo

Hi,

the link provided is not working for me (login incorrect).

Which permissions has the folder? Are you able to upload files into it and delete them from it? What's the exact error message?

Regards,
Simon

comment:2 Changed 7 years ago by Paul

Status: moreinfonew

Do you want the login information for our server so you can confirm the problem? I was not sure if I should provide our FTP login and password information.

I am able to upload files into the folder and delete from it also. There is no error message. When I right click and select delete, nothing happens and the folder is still there.

Paul

comment:3 Changed 7 years ago by Simon

Hi,

Have you tried another FTP Client? I think this Problem is server-side, maybe you should contact the server administrator to check for this problem.

And, by the way, _never_ provide your login details to others!

Regards,
Simon

comment:4 Changed 7 years ago by Paul

Hi Simon,
We tried to delete this folder with a different FTP client and from a different location on a different computer. The server administrator tried it. She said the problem is not server side. She had the same problem.

comment:5 in reply to:  3 Changed 7 years ago by Paul

Hi Simon,

We tried to delete this folder with a different FTP client and from a different location on a different computer. The server administrator tried it. She said the problem is not server side. She had the same problem.

Replying to bratkartoffel:

Hi,

Have you tried another FTP Client? I think this Problem is server-side, maybe you should contact the server administrator to check for this problem.

And, by the way, _never_ provide your login details to others!

Regards,
Simon

comment:6 Changed 7 years ago by Simon

Hi,

I guess the problem is not related to filezilla as other clients fail too. As you tried different clients and different computers, the only possibility is that the problem _is_ server side. Ask the administrator to take a closer look and delete the folder via shell access, not ftp.

Regards,
Simon

comment:7 Changed 7 years ago by Alexander Schuch

Status: newmoreinfo

So this is an issue with the FTP server?

You can either attach a log file "If possible, provide the contents from the message log. To do so, you should set the program's language to English, set the debug level to 3 in the settings and restart the client. Then connect to the server, perform the action that causes problems and copy the entire log to the clipboard and attach it to the bug report.
Do not tamper with the log, leave it exactly as is. Do not obfuscate any addresses or filenames. You will most certainly remove vital information from the log if you modify it." so we can point you to the error message the server returns (if any) or you can close this issue as "invalid" yourself, just because right now I do not believe it is the fault of FileZilla Client.

comment:8 Changed 7 years ago by Alexander Schuch

Resolution: outdated
Status: moreinfoclosed

No reply for more than 28 days.

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