Opened 8 years ago

Closed 8 years ago

#8117 closed Bug report (outdated)

Employees cannot log in

Reported by: Chuck Owned by:
Priority: normal Component: FileZilla Client
Keywords: Cc:
Component version: Operating system type: Windows
Operating system version: Windows 7 64-bit

Description

We all get the message "critical error" "could not connect to server"
Have the newest version. What is the problem?
Chuck

Change History (3)

comment:1 by Simon, 8 years ago

The server is down / unreachable? Have you contacted your server administrator?

Regards,
Simon

comment:2 by Alexander Schuch, 8 years ago

Priority: criticalnormal
Status: newmoreinfo

"If possible, provide the contents from the message log. To do so, you should set the program's language to English, set the debug level to 3 in the settings and restart the client. Then connect to the server, perform the action that causes problems and copy the entire log to the clipboard and attach it to the bug report.
Do not tamper with the log, leave it exactly as is. Do not obfuscate any addresses or filenames. You will most certainly remove vital information from the log if you modify it."

comment:3 by Alexander Schuch, 8 years ago

Resolution: outdated
Status: moreinfoclosed

No reply for more than 28 days.

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