Opened 15 years ago
Closed 15 years ago
#3727 closed Bug report (fixed)
Often freezes when downloading updates
|Reported by:||threexk||Owned by:||Tim Kosse|
|Component version:||Operating system type:||Windows|
|Operating system version:||XP SP3|
When updating via Help->Check for updates..., FileZilla attempts to connect to a URL to download the new version, but the progress bar stays empty and FileZilla freezes and the dialog gets "(Not responding)". Killing the FileZilla process and retrying eventually works, but not necessarily on the second try.
Seems like FileZilla might be handling update-download connection failures poorly.
Versions: 3.1.1 and 22.214.171.124 (Not 3.1.2 since there hasn't been an update to download with it yet.)
Sorry I don't have any further details. Hoping someone else has experienced the same problem and can add info.
Change History (9)
comment:1 by , 15 years ago
|Status:||reopened → assigned|
comment:2 by , 15 years ago
|Status:||assigned → moreinfo_assigned|
comment:3 by , 15 years ago
|Operating system version:||XP Professional → Vista|
it occured only if running first time the updater.. the file is only created but download hangs... if i would know how to send a log i would do :(
comment:4 by , 15 years ago
|Status:||moreinfo_assigned → assigned|
Happened again upgrading from 3.1.2 to 3.1.3. Froze the first two times, but worked the third time.
comment:5 by , 15 years ago
|Operating system version:||Vista → XP SP3|
While upgrading via updater from 3.1.2 to 3.1.3 (seeking a download location), only a zero byte setup-exe was created. Then my whole system froze - finally I had to unplug my machine in order to reboot. Repeating brings the same results. Downloading and upgrading manually works without problems.
comment:6 by , 15 years ago
I experienced this the first time I tried to update from 3.1.3 to 126.96.36.199. I opened up SysInternal's Process Explorer and the procedure that was eating all the time was in %windir%\System32\msvcrt.dll, which on my XP SP3 system is version 7.0.2600.5512 (xpsp.080413-2111).
Also using Process Explorer, I attached Dr. Watson to the process, which initated a dump. I've attached both the drwatsn32.log and user.dmp.
Closing FileZilla for a few minutes and restarting it allowed the auto-update to restart and complete with no issues.
by , 15 years ago
da_chicken's Dr. Watson log
by , 15 years ago
da_chicken's Dr. Watson dump
comment:7 by , 15 years ago
|Status:||assigned → closed|
I've finally been able to reproduce it. After that, fixing it took no more than 5 minutes.
Fix will be in 3.1.4, you might have to upgrade to that version (once released) manually one more time.
Do you have any problems in 3.1.2 if you manually search for and download (but not install) nightly builds? Try it several times in a row to be sure.