Opened 7 years ago

Closed 7 years ago

#10319 closed Bug report (fixed)

I INSTALLED FILEZILLA ON A NEWLY FORMATTED COMPUTER AND IT WILL NOT CONNECT TO SERVER

Reported by: mwebb29 Owned by:
Priority: high Component: FileZilla Client
Keywords: COULD NOT CONNECT TO SERVER Cc:
Component version: Operating system type: Windows
Operating system version: WINDOWS 7

Description

Status: Insecure server, it does not support FTP over TLS.
Command: USER mirprepmain
Response: 331 Password required for mirprepmain.
Command: PASS
Response: 530 User mirprepmain cannot log in.
Error: Critical error: Could not connect to server

Change History (1)

comment:1 by ZeroCool, 7 years ago

Resolution: fixed
Status: newclosed

If you are using the quickconnect button; there may be an issue with TLS on the server side.

To test this, add a FTP server to the site manager. Set "protocol" to "FTP..." and set "encryption" to "only use plain...". Enter your credentials and try to connect to the server that way.

Also, please check that any firewalls on your system are configured to allow the newly installed version to connect through. Some types of firewalls keep a hash of the executable file to track changes/hijacking and if it changes it considers it an unknown/new application.

Let us know if this resolves your issue.

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