Error: Connection timed out Error: Could not connect to server

[Richard Carey]

We use FileZilla as our FTP interface, uploading files to our server. As soon as we installed version 3.10.0.1 we were no longer able to connect to our server. Here is the string we get each time:

Status: Resolving address of support.multicamusa.com
Status: Connecting to 65.60.63.168:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Error: Connection timed out
Error: Could not connect to server
Status: Waiting to retry...
Status: Resolving address of support.multicamusa.com
Status: Connecting to 65.60.63.168:21...
Status: Connection established, waiting for welcome message...
Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response: 220-You are user number 1 of 50 allowed.
Response: 220-Local time is now 08:07. Server port: 21.
Response: 220-This is a private system - No anonymous login
Response: 220-IPv6 connections are also welcome on this server.
Response: 220 You will be disconnected after 15 minutes of inactivity.
Command: AUTH TLS
Response: 234 AUTH TLS OK.
Status: Initializing TLS...
Error: Connection timed out
Error: Could not connect to server

[BenjaminFromOz]

As I am having the same/similar error, I am adding more information for assistance, including my Help --> About Copied to Clipboard below and below that a Verbose Log....

FileZilla Client

---

Version: 3.10.0.1

Build information:

Compiled for: i686-w64-mingw32
Compiled on: x86_64-unknown-linux-gnu
Build date: 2015-01-12
Compiled with: i686-w64-mingw32-gcc (GCC) 4.9.1
Compiler flags: -g -O2 -Wall -g -fexceptions -std=gnu++11

Linked against:

wxWidgets: 3.0.3
GnuTLS: 3.2.20
SQLite: 3.8.7.2

Operating system:

Name: Windows 7 (build 7601, Service Pack 1), 64-bit edition
Version: 6.1
Platform: 64-bit system

---

Log is below

2015-01-15 15:20:17 8236 1 Status: Resolving address of certifiedpayrollreports.com
2015-01-15 15:20:17 8236 1 Status: Connecting to 72.9.225.228:21...
2015-01-15 15:20:17 8236 1 Status: Connection established, waiting for welcome message...
2015-01-15 15:20:17 8236 1 Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
2015-01-15 15:20:17 8236 1 Response: 220-You are user number 1 of 50 allowed.
2015-01-15 15:20:17 8236 1 Response: 220-Local time is now 15:20. Server port: 21.
2015-01-15 15:20:17 8236 1 Response: 220-IPv6 connections are also welcome on this server.
2015-01-15 15:20:17 8236 1 Response: 220 You will be disconnected after 15 minutes of inactivity.
2015-01-15 15:20:17 8236 1 Command: AUTH TLS
2015-01-15 15:20:17 8236 1 Response: 234 AUTH TLS OK.
2015-01-15 15:20:17 8236 1 Status: Initializing TLS...
2015-01-15 15:20:17 8236 1 Status: Verifying certificate...
2015-01-15 15:20:17 8236 1 Status: TLS connection established.
2015-01-15 15:20:17 8236 1 Command: USER ben
2015-01-15 15:20:17 8236 1 Response: 331 User ben OK. Password required
2015-01-15 15:20:17 8236 1 Command: PASS
2015-01-15 15:20:26 8236 1 Response: 230 OK. Current restricted directory is /
2015-01-15 15:20:26 8236 1 Command: SYST
2015-01-15 15:20:26 8236 1 Response: 215 UNIX Type: L8
2015-01-15 15:20:26 8236 1 Command: FEAT
2015-01-15 15:20:26 8236 1 Response: 211-Extensions supported:
2015-01-15 15:20:26 8236 1 Response: EPRT
2015-01-15 15:20:26 8236 1 Response: IDLE
2015-01-15 15:20:26 8236 1 Response: MDTM
2015-01-15 15:20:26 8236 1 Response: SIZE
2015-01-15 15:20:26 8236 1 Response: MFMT
2015-01-15 15:20:26 8236 1 Response: REST STREAM
2015-01-15 15:20:26 8236 1 Response: MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
2015-01-15 15:20:26 8236 1 Response: MLSD
2015-01-15 15:20:26 8236 1 Response: AUTH TLS
2015-01-15 15:20:26 8236 1 Response: PBSZ
2015-01-15 15:20:26 8236 1 Response: PROT
2015-01-15 15:20:26 8236 1 Response: TVFS
2015-01-15 15:20:26 8236 1 Response: ESTA
2015-01-15 15:20:26 8236 1 Response: PASV
2015-01-15 15:20:26 8236 1 Response: EPSV
2015-01-15 15:20:26 8236 1 Response: SPSV
2015-01-15 15:20:26 8236 1 Response: ESTP
2015-01-15 15:20:26 8236 1 Response: 211 End.
2015-01-15 15:20:26 8236 1 Status: Server does not support non-ASCII characters.
2015-01-15 15:20:26 8236 1 Command: PBSZ 0
2015-01-15 15:20:26 8236 1 Response: 200 PBSZ=0
2015-01-15 15:20:26 8236 1 Command: PROT P
2015-01-15 15:20:26 8236 1 Response: 200 Data protection level set to "private"
2015-01-15 15:20:26 8236 1 Status: Connected
2015-01-15 15:20:26 8236 1 Status: Retrieving directory listing of "/php/updates/cps/v5.0"...
2015-01-15 15:20:26 8236 1 Command: CWD /php/updates/cps/v5.0
2015-01-15 15:20:26 8236 1 Response: 250 OK. Current directory is /php/updates/cps/v5.0
2015-01-15 15:20:26 8236 1 Command: PWD
2015-01-15 15:20:26 8236 1 Response: 257 "/php/updates/cps/v5.0" is your current location
2015-01-15 15:20:26 8236 1 Command: TYPE I
2015-01-15 15:20:26 8236 1 Response: 200 TYPE is now 8-bit binary
2015-01-15 15:20:26 8236 1 Command: PASV
2015-01-15 15:20:27 8236 1 Response: 227 Entering Passive Mode (72,9,225,228,43,39)
2015-01-15 15:20:27 8236 1 Command: MLSD
2015-01-15 15:20:47 8236 1 Error: Connection timed out
2015-01-15 15:20:47 8236 1 Error: Failed to retrieve directory listing

[Ross]

Allow me to add some more data.

Status: Resolving address of lonelymountainarms.com
Status: Connecting to 23.229.139.228:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Status: Server does not support non-ASCII characters.
Status: Connected
Status: Retrieving directory listing of "/public_html"...
Command: CWD /public_html
Response: 250 OK. Current directory is /public_html
Command: PWD
Response: 257 "/public_html" is your current location
Command: TYPE I
Response: 200 TYPE is now 8-bit binary
Command: PASV
Response: 227 Entering Passive Mode (23,229,139,228,196,243)
Command: MLSD
Error: Connection timed out
Error: Failed to retrieve directory listing

[amsgator]

Go into your filezilla site manager and change the encryption type to: use only plain FTP. I'm guessing your server doesn't support TLS.

[Tim Kosse]

Duplicate of #9995