Opened 5 years ago

Closed 5 years ago

#10054 closed Bug report (rejected)

After updating to 3.10.0.1 cannot update our busness website

Reported by: Mary Owned by:
Priority: low Component: FileZilla Client
Keywords: business, 3.10.0.1, urgent, cannot update Cc:
Component version: Operating system type: Windows
Operating system version: 7

Description

Updated to version 3.10.0.1 and after updating I cannot update
our business website because it says it not connect to the server.
I had no problem updating our website with the previous version
which I think was 3.10.0. I checked with the server and the server
Tech support says the problem is with File Zilla and not with the server.
This is urgent to get fixed as we have wrong information for customers on our website.

Attachments (1)

Filezilla cannot connect.txt (4.4 KB) - added by Mary 5 years ago.

Download all attachments as: .zip

Change History (5)

Changed 5 years ago by Mary

comment:1 Changed 5 years ago by Mary

Priority: normalcritical

Status: Resolving address of flamingobowlcny.com
Status: Connecting to 162.212.87.34:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Command: USER cc6331768
Response: 331 Password required for cc6331768
Command: PASS *
Response: 530 Login incorrect.
Error: Critical error: Could not connect to server
Status: Resolving address of flamingobowlcny.com
Status: Connecting to 162.212.87.34:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.

comment:2 Changed 5 years ago by Mary

Status: Resolving address of flamingobowlcny.com
Status: Connecting to 162.212.87.34:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Command: USER cc6331768
Response: 331 Password required for cc6331768
Command: PASS *
Response: 530 Login incorrect.
Error: Critical error: Could not connect to server
Status: Resolving address of flamingobowlcny.com
Status: Connecting to 162.212.87.34:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Command: USER cc6331768
Response: 331 Password required for cc6331768
Command: PASS *
Response: 530 Login incorrect.
Error: Critical error: Could not connect to server

comment:3 Changed 5 years ago by Dru

I had the same problem. When I uninstalled the update and re-installed version 3.9.0.6, everything worked fine.

comment:4 Changed 5 years ago by Tim Kosse

Priority: criticallow
Resolution: rejected
Status: newclosed

Your server rejects your login credentials.

Please double-check your login credentials. Watch our for character case and leading/trailing whitespace.

Contact your server administrator or server hosting provider for assistance if this issue persists.

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