Opened 9 years ago
Closed 9 years ago
#10054 closed Bug report (rejected)
After updating to 3.10.0.1 cannot update our busness website
| Reported by: | Mary | Owned by: | |
|---|---|---|---|
| Priority: | low | Component: | FileZilla Client |
| Keywords: | business, 3.10.0.1, urgent, cannot update | Cc: | |
| Component version: | Operating system type: | Windows | |
| Operating system version: | 7 |
Description
Updated to version 3.10.0.1 and after updating I cannot update
our business website because it says it not connect to the server.
I had no problem updating our website with the previous version
which I think was 3.10.0. I checked with the server and the server
Tech support says the problem is with File Zilla and not with the server.
This is urgent to get fixed as we have wrong information for customers on our website.
Attachments (1)
Change History (5)
by , 9 years ago
| Attachment: | Filezilla cannot connect.txt added |
|---|
comment:1 by , 9 years ago
| Priority: | normal → critical |
|---|
comment:2 by , 9 years ago
Status: Resolving address of flamingobowlcny.com
Status: Connecting to 162.212.87.34:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Command: USER cc6331768
Response: 331 Password required for cc6331768
Command: PASS *
Response: 530 Login incorrect.
Error: Critical error: Could not connect to server
Status: Resolving address of flamingobowlcny.com
Status: Connecting to 162.212.87.34:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Command: USER cc6331768
Response: 331 Password required for cc6331768
Command: PASS *
Response: 530 Login incorrect.
Error: Critical error: Could not connect to server
comment:3 by , 9 years ago
I had the same problem. When I uninstalled the update and re-installed version 3.9.0.6, everything worked fine.
comment:4 by , 9 years ago
| Priority: | critical → low |
|---|---|
| Resolution: | → rejected |
| Status: | new → closed |
Your server rejects your login credentials.
Please double-check your login credentials. Watch our for character case and leading/trailing whitespace.
Contact your server administrator or server hosting provider for assistance if this issue persists.
Status: Resolving address of flamingobowlcny.com
Status: Connecting to 162.212.87.34:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Command: USER cc6331768
Response: 331 Password required for cc6331768
Command: PASS *
Response: 530 Login incorrect.
Error: Critical error: Could not connect to server
Status: Resolving address of flamingobowlcny.com
Status: Connecting to 162.212.87.34:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.