can not log into program
|Reported by:||brian spears||Owned by:|
|Component version:||Operating system type:||Windows|
|Operating system version:||8.1|
Status: Connecting to 220.127.116.11:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Command: USER 1047881
Response: 331 Username ok, send password.
Command: PASS *
Response: 530 Invalid user
Error: Critical error: Could not connect to server
it has been since the update.i am new at this please help or advised how to fix i went as far as unistall and clean install.no luck