Opened 8 years ago
Closed 8 years ago
#10018 closed Bug report (rejected)
can not log into program
|Reported by:||brian spears||Owned by:|
|Component version:||Operating system type:||Windows|
|Operating system version:||8.1|
Status: Connecting to 22.214.171.124:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Command: USER 1047881
Response: 331 Username ok, send password.
Command: PASS *
Response: 530 Invalid user
Error: Critical error: Could not connect to server
it has been since the update.i am new at this please help or advised how to fix i went as far as unistall and clean install.no luck
Change History (2)
comment:1 by , 8 years ago
comment:2 by , 8 years ago
|Status:||new → closed|
Please double-check your login credentials. Watch our for character case and leading/trailing whitespace.
If the problem persists, contact your server administrator or server hosting provider for assistance.