Log file download failure
|Reported by:||John R||Owned by:|
|Keywords:||log file download||Cc:|
|Component version:||Operating system type:||Windows|
|Operating system version:||WIN 8.1|
Beginning with version 18.104.22.168 - and having changed NONE of my webmaster permissions - I have been experiencing an increasing number of errors when attempting to view or download log files on my website. Whether I right click view/edit, double-click to download, or attempt to drag and drop a log file from the webhost server to my local drive, I get this message:
Status: Starting download of /log/access_log.2014-08-18
Response: 227 Entering Passive Mode (206,188,192,89,185,179)
Command: RETR access_log.2014-08-18
Response: 550 Failed to open file.
Error: Critical file transfer error
I marked this ticket "high" because there error has now become persistent. I am unable to download/view ANY log files.
There is no problem uploading files (drag and drop), renaming files on the host server, or moving files between folders on the host.