Opened 7 years ago

Closed 7 years ago

Last modified 7 years ago

#9000 closed Other (rejected)

530 error cannot log in

Reported by: Iguanagirl77 Owned by:
Priority: normal Component: Other
Keywords: 530 Login incorrect Cc:
Component version: Operating system type: Windows
Operating system version:

Description

I last used filezilla in Sept 2012 with no problems, now I cannot log in.

Status: Resolving address of www.fabuloso-splendido.co.uk
Status: Connecting to 193.227.106.105:21...
Status: Connection established, waiting for welcome message...
Response: 220 Gene6 FTP Server v3.10.0 (Build 2) ready...
Command: USER fabuloso-splendido.co.uk
Response: 331 Password required for fabuloso-splendido.co.uk.
Command: PASS
Response: 530 Login or Password incorrect.
Error: Critical error
Error: Could not connect to server

I'm using windows 7 and the latest version of filezilla 3.7.3
My site is hosted with Mrsite
Ive tried my password in both upper and lowercase
my firewall is set to allow filezilla through although I have tied with my firewall turned off completely but that had no affect.
I have also tried shortening my user to fabuloso-splendido and fabuloso-splendido.c as Mr site says: If your website address is longer than 20 letters (e.g.myfirstwebsiteishere.com) then your FTP username will be the first 20 letters only (so, you would use myfirstwebsiteishere). The password is your original Mr Site activation code in UPPER case.

I have also tried switching between passive and active modes, with all variations of above and still no affect.

when using the config wizard this is the report
Connecting to probe.filezilla-project.org
Response: 220 FZ router and firewall tester ready
USER FileZilla
Response: 331 Give any password.
PASS 3.7.3
Response: 230 logged on.
Checking for correct external IP address
Retrieving external IP address from http://ip.filezilla-project.org/ip.php
Checking for correct external IP address
IP 90.216.214.187 ja-cbg-cbe-bih
Response: 200 OK
PREP 62325
Response: 200 Using port 62325, data token 746320053
PORT 90,216,214,187,243,117
Response: 200 PORT command successful
LIST
Response: 150 opening data connection

Would really appreciate some help please.
Thanks

Change History (3)

comment:1 by Alexander Schuch, 7 years ago

Component: UnknownOther
Resolution: rejected
Status: newclosed
Type: Bug reportOther

Command: USER fabuloso-splendido.co.uk
Response: 331 Password required for fabuloso-splendido.co.uk.
Command: PASS
Response: 530 Login or Password incorrect.

The server does accept your user credentials. Please call the support staff and ask for help there. This is NOT a problem with FileZilla as-is.

comment:2 by Alexander Schuch, 7 years ago

I of course meant: The server does NOT accept your user credentials.

comment:3 by Alexander Schuch, 7 years ago

Keywords: 530 Login incorrect added; Critical error removed
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