Opened 7 years ago

Closed 7 years ago

Last modified 6 years ago

#8699 closed Other (rejected)

530 Login authentication failed

Reported by: chrissy Owned by:
Priority: high Component: FileZilla Client
Keywords: connection server failed Cc:
Component version: Operating system type: OS X
Operating system version: 10.5.8

Description

No matter what I do or try I cannot connect to server in my Filezilla FTP account. I was in just a few days ago.

I've gone to the General tab and tried all the different options for resetting the LogOn type. Entering a password when required and then trying to re-log back into filezilla.

This is the CPanel information I have (if this helps):

Server Information

Server Name: HTN1
Server IP: 75.126.47.2

If you are using an existing domain with your new hosting account, you will need to update the nameservers to point to the nameservers listed below.

Nameserver 1: ns1.softlayer.com (66.228.118.8)
Nameserver 2: ns2.softlayer.com (66.228.119.9)

Uploading Your Website

Temporarily you may use one of the addresses given below to manage your web site:

Temporary FTP Hostname: 75.126.47.2
Temporary Webpage URL: http://75.126.47.2/~pgtricyc/

And once your domain has propagated you may use the details below:

FTP Hostname: pgtricycle.ca
Webpage URL: http://www.pgtricycle.ca

I even entered the PASS value into this website http://arnley.com/post/1071780134/online-filezilla-password-recovery and tried the password provided which was ZILL - that did not work either.

This is a summary of the error messages:
Status: Resolving address of pgtricycle.ca
Status: Connecting to 67.228.164.135:21...
Status: Connection established, waiting for welcome message...
Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response: 220-You are user number 1 of 50 allowed.
Response: 220-Local time is now 13:16. Server port: 21.
Response: 220-This is a private system - No anonymous login
Response: 220 You will be disconnected after 15 minutes of inactivity.
Command: USER pgtrycyc
Response: 331 User pgtrycyc OK. Password required
Command: PASS
Response: 530 Login authentication failed
Error: Critical error
Error: Could not connect to server
Status: Resolving address of pgtricycle.ca
Status: Connecting to 67.228.164.135:21...
Status: Connection established, waiting for welcome message...
Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response: 220-You are user number 1 of 50 allowed.
Response: 220-Local time is now 13:16. Server port: 21.
Response: 220-This is a private system - No anonymous login
Response: 220 You will be disconnected after 15 minutes of inactivity.
Command: USER pgtricyc
Response: 331 User pgtricyc OK. Password required
Command: PASS
Response: 530 Login authentication failed
Error: Critical error
Error: Could not connect to server
Status: Resolving address of ftp.pgtricycle.ca
Status: Connecting to 67.228.164.135:21...
Status: Connection established, waiting for welcome message...
Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response: 220-You are user number 1 of 50 allowed.
Response: 220-Local time is now 13:16. Server port: 21.
Response: 220-This is a private system - No anonymous login
Response: 220 You will be disconnected after 15 minutes of inactivity.
Command: USER pgtricyc
Response: 331 User pgtricyc OK. Password required
Command: PASS *
Response: 530 Login authentication failed
Error: Critical error
Error: Could not connect to server
Status: Resolving address of ftp.pgtricycle.ca
Status: Connecting to 67.228.164.135:21...
Status: Connection established, waiting for welcome message...
Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response: 220-You are user number 1 of 50 allowed.
Response: 220-Local time is now 13:19. Server port: 21.
Response: 220-This is a private system - No anonymous login
Response: 220 You will be disconnected after 15 minutes of inactivity.
Command: USER pgtricyc
Response: 331 User pgtricyc OK. Password required
Command: PASS
Response: 530 Login authentication failed
Error: Critical error
Error: Could not connect to server

I'm at a loss on what to try and I need to edit the header.php file in order to get rid of this error on my wordpress site: Warning: Cannot modify header information - headers already sent by (output started at /home/pgtricyc/public_html/wp-content/themes/discover/functions.php:46) in /home/pgtricyc/public_html/wp-includes/pluggable.php on line 876

Anyways any help is greatly appreciated.

Attachments (1)

Ftp pgtricyc@pgtricycle.ca.xml (838 bytes) - added by chrissy 7 years ago.
ftp xml file

Download all attachments as: .zip

Change History (2)

Changed 7 years ago by chrissy

ftp xml file

comment:1 Changed 7 years ago by Alexander Schuch

Resolution: rejected
Status: newclosed

Please talk to your FTP server provide for your password. The password is either wrong, misspelled or does not match to your provided username. Again, your FTP service (service) provide can help you.

As as last resort, you can post in the forums at https://forum.filezilla-project.org/, but likely you will get the same answer there.

Note: See TracTickets for help on using tickets.