Cannot connect to server

[Vanessa]

I have version 3.5.3 and use Windows 7 OS. I have been unable to connect to the server for the past 2 hours. My customer is having the same problem as they are trying to transfer files to me. I/we have used the Quick Connect feature to connect on a daily basis. No changes to our settings or computers have been made. The following is the message it gives me.

Status: Connecting to 205.178.145.65:21...
Status: Connection established, waiting for welcome message...
Response: 220 (vsFTPd 2.3.4)
Command: USER rmgrahammd
Response: 331 Please specify the password.
Command: PASS
Response: 530 Login incorrect.
Error: Critical error
Error: Could not connect to server

[bratkartoffel]

Are you sure the password is correct?
Have you tried to reset the password?
Are non-encrypted logins allowed on server side? (force_local_logins_ssl=YES)
Have you tried to login with another FTP-Client? (e.g. Firefox via ​ftp://205.178.145.65 )

[Vanessa]

Yes, the password is correct. I always connect with the Quickconnect, so I am not changing any of the login information when I log in. The same is true for the doctor's office that is trying to log on so they can transfer files to me. Both of our offices are having the exact same issue.

I hope I am answering your questions sufficiently.

Vanessa

Replying to bratkartoffel:

Are you sure the password is correct?
Have you tried to reset the password?
Are non-encrypted logins allowed on server side? (force_local_logins_ssl=YES)
Have you tried to login with another FTP-Client? (e.g. Firefox via ​ftp://205.178.145.65 )

[Alexander Schuch]

Can you log in using another FTP client?

[Alexander Schuch]

No reply for more than 28 days.