Opened 4 weeks ago
Last modified 4 weeks ago
#13231 reopened Bug report
Failed to retrieve directory listing
| Reported by: | chandan Jha | Owned by: | |
|---|---|---|---|
| Priority: | low | Component: | FileZilla Client |
| Keywords: | 3.68.1.0 | Cc: | |
| Component version: | 3.68.1.0 | Operating system type: | Windows |
| Operating system version: | 2019 datacentre |
Description
we are using filezilla client version 3.68.1.0 and getting Connection timed out after 20 seconds of inactivity and then Failed to retrieve directory listing
Attachments (2)
Change History (7)
by , 4 weeks ago
| Attachment: | filezilla.log added |
|---|
comment:1 by , 4 weeks ago
| Priority: | critical → low |
|---|
comment:2 by , 4 weeks ago
| Resolution: | → rejected |
|---|---|
| Status: | new → closed |
The server is incorrectly configured. You are connecting to it with a private IP address, yet it returns a public IP address in the PASV response. You need to contact the server administrator or server hosting provider to have the server configuration fixed.
comment:3 by , 4 weeks ago
| Priority: | low → critical |
|---|---|
| Resolution: | rejected |
| Status: | closed → reopened |
Hello Tim,
Server side configuration attached for your reference please suggest accordingly, if need please share a working session as well.
Regards,
Chandan Jha
Mno-9999277653
comment:4 by , 4 weeks ago
| Priority: | critical → low |
|---|
This is not a critical issue as it does not affect the majority of users.
comment:5 by , 4 weeks ago
Hello Tim,
we have been waiting for your response since 28th March. also Server side configuration shared in last email for your reference please suggest accordingly,
if need please share a working session as well.
Regards,
chandan Jha
Mno-+91-9999277653
The data connection could not be established: ETIMEDOUT - Connection attempt timed out