Opened 6 months ago

Closed 6 months ago

#12906 closed Other (outdated)

Cannot connect to Filezilla server

Reported by: David Lefrancois Owned by:
Priority: low Component: FileZilla Client
Keywords: Cc:
Component version: FileZilla 3.63.1 Operating system type: Windows
Operating system version: Windows 10


Since last week, one of my customer cannot connect to FileZilla server. Keep in mind that it was working before.

One of her colleague is able to connect to the server on the same network and I can connect with her account on another network.

In the window, it says:

502 - Auth command is not supported.
502 - Please contact your network administrtator to enable FTPS service

What cause this issue?

Attachments (1)

FileZilla.png (30.6 KB ) - added by David Lefrancois 6 months ago.

Download all attachments as: .zip

Change History (2)

by David Lefrancois, 6 months ago

Attachment: FileZilla.png added

comment:1 by Tim Kosse, 6 months ago

Priority: blockerlow
Resolution: outdated
Status: newclosed

First and foremost: You must install updates. We cannot support outdated versions. If the issue persists after having fully updated both client and server, please create a new ticket.

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