Opened 6 months ago
Closed 6 months ago
#12778 closed Bug report (fixed)
Maximum License count / remove old computer
|Reported by:||Mark Hahn||Owned by:|
|Component version:||3.55.1||Operating system type:||Windows|
|Operating system version:||11 (64-bit)|
Description (last modified by )
I am trying to install FileZilla Pro on a newer computer. I received a message that the license count has already been maxed out; however, I realized that I did not "deactivate" the license on one of my old computers. Are you able to assist in deactivating it from a former computer of mine? The computer has since been wiped and assigned to someone else; so there isn't an ability for me to access anything FileZilla related.
The order # is: <removed>
Any assistance would be greatly appreciated!
Change History (2)
comment:1 by , 6 months ago
comment:2 by , 6 months ago
|Status:||new → closed|
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For privacy reasons we do not associate machine-specific registration data with customers and thus cannot deactivate individual registrations.
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