Opened 2 months ago

Closed 2 months ago

#12778 closed Bug report (fixed)

Maximum License count / remove old computer

Reported by: Mark Hahn Owned by:
Priority: normal Component: FileZilla Client
Keywords: license, Pro Cc:
Component version: 3.55.1 Operating system type: Windows
Operating system version: 11 (64-bit)

Description (last modified by Tim Kosse)

Good afternoon,

I am trying to install FileZilla Pro on a newer computer. I received a message that the license count has already been maxed out; however, I realized that I did not "deactivate" the license on one of my old computers. Are you able to assist in deactivating it from a former computer of mine? The computer has since been wiped and assigned to someone else; so there isn't an ability for me to access anything FileZilla related.

The order # is: <removed>

Any assistance would be greatly appreciated!

Thank you,
Mark

Change History (2)

comment:1 by Tim Kosse, 2 months ago

Description: modified (diff)

comment:2 by Tim Kosse, 2 months ago

Resolution: fixed
Status: newclosed

For privacy reasons we do not associate machine-specific registration data with customers and thus cannot deactivate individual registrations.

Your registration limit has been increased.

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