Opened 4 months ago

Last modified 3 months ago

#12465 new Bug report

Authentication failed. Cannot connect to server

Reported by: Anita Phelps Owned by:
Priority: critical Component: FileZilla Client
Keywords: Cc:
Component version: Operating system type: Windows
Operating system version: Windows 10

Description

Status: Connecting to ftp.availity.com:9922...
Status: Using username "tiptonpt1".
Status: Access denied
Error: Authentication failed.
Error: Critical error: Could not connect to server
Status: Disconnected from server
Status: Connecting to availity.com:9922...
Response: fzSftp started, protocol_version=10
Command: open "tiptonpt1@…" 9922
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Status: Waiting to retry...
Status: Connecting to availity.com:9922...
Response: fzSftp started, protocol_version=10
Command: open "tiptonpt1@…" 9922
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Status: Disconnected from server
Status: Connecting to availity.com:9922...
Response: fzSftp started, protocol_version=10
Command: open "tiptonpt1@…" 9922
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Status: Waiting to retry...
Status: Connecting to availity.com:9922...
Response: fzSftp started, protocol_version=10
Command: open "tiptonpt1@…" 9922
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Status: Disconnected from server
Status: Connecting to availity.com:9922...
Response: fzSftp started, protocol_version=10
Command: open "tiptonpt1@…" 9922
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Status: Waiting to retry...
Status: Connecting to availity.com:9922...
Response: fzSftp started, protocol_version=10
Command: open "tiptonpt1@…" 9922
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Status: Disconnected from server
Status: Connecting to ftp.availity.com:9922...
Status: Using username "tiptonpt1".
Status: Access denied
Error: Authentication failed.
Error: Critical error: Could not connect to server

Connects without issue to 2 other servers but will not connect to Availity.

Change History (1)

comment:1 by Anita Phelps, 3 months ago

Is there a resolution to this??? I am able to use the FileZilla Client to connect to several other servers. I've contacted this client and they keep referring me to contact FileZilla; that the error is not on their end as the configuration information is all correct. Will someone please advise?

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