Opened 7 weeks ago

Closed 7 weeks ago

Last modified 7 weeks ago

#12005 closed Bug report (fixed)

FileZilla Pro freezes while trying to access subfolder in Shared Drive (Team Drive)

Reported by: howiechin Owned by:
Priority: critical Component: FileZilla Client
Keywords: Team Drive Shared Drive Cc:
Component version: Operating system type: Windows
Operating system version: Windows 10 Build 17763

Description

Hi,

I just updated to the latest version 3.45.1 and now unable to access Google's Shared Drives.
*Checked accessibility via web browser, works OK.

This is what I've tried a few times after restarting.

  1. Connecting to Google Drive is per usual
  2. Accessing "My Drive" (personal) and "Shared with Me" works normally.
  3. When I click into Shared Drives, and I click on one of the Shared Drives subfolders, FileZilla Pro becomes unresponsive/frozen.
  4. Upon freezing, I'm unable to click on anything except to close it.

<Laptop and FileZilla info>

FileZilla Pro

Version: 3.45.1

Build information:

Compiled for: x86_64-w64-mingw32
Compiled on: x86_64-pc-linux-gnu
Build date: 2019-09-25
Compiled with: x86_64-w64-mingw32-gcc (GCC) 8.3-win32 20190406
Compiler flags: -g -O2 -Wall

Linked against:

wxWidgets: 3.0.5
SQLite: 3.29.0
GnuTLS: 3.6.9

Operating system:

Name: Windows 10 (build 17763), 64-bit edition
Version: 10.0
Platform: 64-bit system
CPU features: sse sse2 sse3 ssse3 sse4.1 sse4.2 avx avx2 aes pclmulqdq rdrnd bmi2 bmi2 adx lm
Settings dir: C:\Users\howie\AppData\Roaming\FileZilla\


<Message Log>

Status: Resolving address of www.googleapis.com
Status: Connecting to [2404:6800:4001:80e::200a]:443...
Status: Connection established, initializing TLS...
Status: Verifying certificate...
Status: TLS connection established, sending HTTP request
Status: Retrieving root listing...
Status: Directory listing of "/" successful
Status: Retrieving directory listing of "/My Drive"...
Status: Directory listing of "/My Drive" successful
Status: Retrieving directory listing of "/Shared with me"...
Status: Directory listing of "/Shared with me" successful
Status: Retrieving directory listing of "/Shared drives"...
Status: Directory listing of "/Shared drives" successful
Status: Retrieving directory listing of "/Shared drives/howie Shuttle"...

Change History (5)

comment:1 Changed 7 weeks ago by howiechin

Priority: blockercritical

*Priority change

  • Sorry! I'm not sure if this is Critical worthy, but I spent the past 10 hours trying to download a large file and it kept failing from the browser...and it's affecting some work.
Last edited 7 weeks ago by howiechin (previous) (diff)

comment:2 Changed 7 weeks ago by Tim Kosse

Status: newmoreinfo

When it appears to freeze, what does it say in Task Manager? Does FileZilla Pro still consume CPU resources, or does it sit there completely idle?

comment:3 in reply to:  2 Changed 7 weeks ago by howiechin

Status: moreinfonew

Replying to Tim Kosse:

When it appears to freeze, what does it say in Task Manager? Does FileZilla Pro still consume CPU resources, or does it sit there completely idle?

It still does consume CPU at 15% with plus-minus of 1%.
Power Usage is labeled as Very High. (I'm on a laptop)

comment:4 Changed 7 weeks ago by Tim Kosse

Resolution: fixed
Status: newclosed

This issue has been fixed in 3.45.2

comment:5 Changed 7 weeks ago by howiechin

Wonderful. Thanks Tim Kosse!

It works now. Thanks for the speedy fix.

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