I bought the Pro version when it came out but now it won't update

[Ross Waters]

The update never gets placed in the Temp directory for the update. It's been doing this for a month now, below is the log for the error.

Ross Waters
Order Number: UEEDTH5H
Purchase date: 8/12/2017 2:34:37 PM

Started update check on 2018-04-01 12:15:16
Own build type: official
Downloading /update.php?platform=x86_64-w64-mingw32&version=3.30.0&product=3&osversion=10.0&osarch=64&cpuid=sse,sse2,sse3,ssse3,sse4.1,sse4.2,aes,pclmulqdq&initial=0
Resolving address of update.filezilla-project.org
Connecting to 136.243.154.122:443...
Connection established, initializing TLS...
Verifying certificate...
TLS connection established, sending HTTP request
File transfer successful, transferred 370 bytes in 1 second
Parsing 370 bytes of version information.
Found new release 3.31.0
Downloading /FileZilla_Pro_3.31.0_win64-setup.exe
Resolving address of download.filezilla-project.org
Connecting to 136.243.154.86:80...
Connection established, sending HTTP request
Resolving address of download.filezilla-project.org
Connecting to 136.243.154.86:443...
Connection established, initializing TLS...
Verifying certificate...
TLS connection established, sending HTTP request
Resolving address of prodownload.filezilla-project.org
Connecting to 136.243.154.86:443...
Connection established, initializing TLS...
Verifying certificate...
TLS connection established, sending HTTP request
File transfer successful, transferred 8,215,064 bytes in 7 seconds
Local size of 'C:\Users\ross\AppData\Local\Temp\fzupdate_93adc1780c61322a.tmp' does not match expected size: 0 != 8215064

[Tim Kosse]

You have a faulty virus scanner installed that deletes the update. Please uninstall all faulty virus scanners and try again.

[Ross Waters]

Thanks that worked, I will make a note of this for next time.

You can close this ticket.

Ross