Opened 4 years ago

Last modified 4 years ago

#11056 moreinfo Bug report

FileZilla freezing

Reported by: Fred Owned by:
Priority: normal Component: FileZilla Client
Keywords: Cc:
Component version: Operating system type: Windows
Operating system version: Windows 10 X64

Description

Since versions 3.22.0, 3.22.1 and 3.22.2.1 the program crashes a few seconds after the program opens. I've tried uninstalling the program completely and reinstalling, restart the computer, clean the windows registry and still the problem persists. If you use any version prior to 3.22.0 the program works normally. If I run the program in administrator mode the program works.

Attachments (2)

screen.png (110.6 KB ) - added by Fred 4 years ago.
screen
filezilla.rar (163.8 KB ) - added by Fred 4 years ago.

Download all attachments as: .zip

Change History (7)

comment:1 by Tim Kosse, 4 years ago

Status: newmoreinfo

Please try 3.22.2.2.

If it still crashes, please submit the crash dump created by 3.22.2.2 that has been stored in the %LOCALAPPDATA%\CrashDumps directory.

by Fred, 4 years ago

Attachment: screen.png added

screen

comment:2 by Fred, 4 years ago

Status: moreinfonew

The crashes still, but there is nothing in the CrashDumps directory. I send an screen showing the problem.
If i start the program in admin mode the program works ok.

comment:3 by Tim Kosse, 4 years ago

Status: newmoreinfo

Please clarify: Does it crash or does it merely freeze? These are very different things.

comment:4 by Fred, 4 years ago

Status: moreinfonew

sorry, it is frozen indefinitely. I Left open the program already has more than 3 hours and it remains frozen in the same way

comment:5 by Tim Kosse, 4 years ago

Status: newmoreinfo

Sounds similar to #11054.

At this point I would need a dump file with a snapshot of the program state to further diagnose this issue.

Please follow these steps in order:

  • Download and extract the Process Explorer tool from ​https://download.sysinternals.com/files ... plorer.zip
  • Start Process Explorer
  • Find the frozen filezilla.exe in the process list, right-click it and in the context menu, click Create Dump -> Create Minidump...
  • Last but not least, please attach the created file to this ticket.

Afterwards you can delete Process Explorer again.

by Fred, 4 years ago

Attachment: filezilla.rar added
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