Opened 5 years ago

Closed 5 years ago

#10642 closed Bug report (outdated)

Unable to connect to server

Reported by: nandana Owned by:
Priority: normal Component: FileZilla Client
Keywords: Cc: adruckert@…
Component version: 3.13.1 Operating system type: Windows
Operating system version: 7 Home Premium

Description

Multiple attempts to connect over 24 hours have all failed. The account is not new and the host, username, and password are all unchanged. Updated the version to 3.13.1 in an attempt to resolve the issue. Initial attempts to log in to FZ website for help were unsuccessful. Re-registered with exact same information in order to log in. Still no success.
Host: nandanabellydance.com
Username: nandana

Log follows this pattern with each failed attempt:
Status: Resolving address of nandanabellydance.com
Status: Connecting to 205.233.73.65:21...
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Status: Waiting to retry...
Status: Resolving address of nandanabellydance.com
Status: Connecting to 205.233.73.65:21...
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
Status: Disconnected from server

Configuration test stated:
Connecting to probe.filezilla-project.org
Response: 220 FZ router and firewall tester ready
USER FileZilla
Response: 331 Give any password.
PASS 3.13.1
Response: 230 logged on.
Checking for correct external IP address
IP 192.168.2.3 bjc-bgi-c-d
Response: 510 Mismatch. Your IP is 173.95.151.192, bhd-jf-bfb-bjc
Wrong external IP address
Connection closed

Any help is appreciated.

Change History (2)

comment:1 by Alexander Schuch, 5 years ago

Priority: criticalnormal
Status: newmoreinfo

I cannot connect to "nandanabellydance.com" either. Looks like the FTP server there is not running or there are some other problems. Talk to the server administrator.

For the firewall and router configuration wizard: Your operating system is not able to detect your external IP address, likely because you are not directly connected but using a router instead. But the wizard tells you so.

Use "Get external IP address from the following URL" and keep the default URL there.

Does that work?

comment:2 by Alexander Schuch, 5 years ago

Resolution: outdated
Status: moreinfoclosed

No reply for more than 28 days.

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