Opened 5 years ago

Closed 5 years ago

Last modified 5 years ago

#10443 closed Bug report (rejected)

Unable to connect to outside server on PC

Reported by: Lisa Owned by:
Priority: normal Component: FileZilla Client
Keywords: Cc:
Component version: Operating system type: Windows
Operating system version: Windows 7 x64

Description (last modified by Tim Kosse)

Hi,

We have tried the new version 3.11.0 on multiple PCs and receive the same error when trying to connect to outside server. Does connect on MAC. This is the list of messages we get when trying to connect:

Status: Resolving address of ftp.suncast.com
Status: Connecting to 67.36.217.197:21...
Status: Connection established, waiting for welcome message...
Status: Insecure server, it does not support FTP over TLS.
Status: Server does not support non-ASCII characters.
Status: Connected
Status: Retrieving directory listing...
Command: PWD
Response: 257 "/" is current folder.
Command: TYPE I
Response: 200 Type set to I.
Command: PASV
Response: 227 Entering Passive Mode (67,36,217,197,32,48).
Command: MLSD
Error: The data connection could not be established: ENETUNREACH - Network unreachable
Response: 150 Opening BINARY mode data connection for MLSD /.

Change History (9)

comment:1 by Tim Kosse, 5 years ago

Status: newmoreinfo

Please start Windows' command prompt (cmd.exe) with administrative rights. Then get FileZilla to display the error and immediately after ENETUNREACH happens, execute the following two commands:

netsh interface ip show addresses
netstat -nb

Please post the output of the two commands as well as the corresponding log from FileZilla here.

comment:2 by Mike Hodgson, 5 years ago

I am experiencing the same issue as the OP. I have included my logs from both non-working version (3.11.0.1) and working version (3.10.3) below. This is Windows 7 Pro 64-bit.

WORKING (3.10.3)
=================================================================
C:\Windows\system32>netsh interface ip show addresses

Configuration for interface "Local Area Connection 2"

DHCP enabled: Yes
InterfaceMetric: 20

Configuration for interface "Wireless Network Connection 3"

DHCP enabled: Yes
InterfaceMetric: 10

Configuration for interface "Wireless Network Connection 2"

DHCP enabled: Yes
InterfaceMetric: 10

Configuration for interface "Wireless Network Connection"

DHCP enabled: Yes
IP Address: 192.168.1.139
Subnet Prefix: 192.168.1.0/24 (mask 255.255.255.0)
Default Gateway: 192.168.1.1
Gateway Metric: 0
InterfaceMetric: 10

Configuration for interface "Local Area Connection"

DHCP enabled: Yes
IP Address: 192.168.1.118
Subnet Prefix: 192.168.1.0/24 (mask 255.255.255.0)
Default Gateway: 192.168.1.1
Gateway Metric: 0
InterfaceMetric: 20

Configuration for interface "Loopback Pseudo-Interface 1"

DHCP enabled: No
IP Address: 127.0.0.1
Subnet Prefix: 127.0.0.0/8 (mask 255.0.0.0)
InterfaceMetric: 50

C:\Windows\system32>netstat -nb

Active Connections

Proto Local Address Foreign Address State
TCP 127.0.0.1:1110 127.0.0.1:49436 ESTABLISHED

[avp.exe]

TCP 127.0.0.1:1110 127.0.0.1:49438 ESTABLISHED

[avp.exe]

TCP 127.0.0.1:1110 127.0.0.1:49448 ESTABLISHED

[avp.exe]

TCP 127.0.0.1:1110 127.0.0.1:49450 ESTABLISHED

[avp.exe]

TCP 127.0.0.1:1110 127.0.0.1:49452 ESTABLISHED

[avp.exe]

TCP 127.0.0.1:1110 127.0.0.1:49454 ESTABLISHED

[avp.exe]

TCP 127.0.0.1:1110 127.0.0.1:49456 ESTABLISHED

[avp.exe]

TCP 127.0.0.1:1110 127.0.0.1:49458 ESTABLISHED

[avp.exe]

TCP 127.0.0.1:1110 127.0.0.1:49466 ESTABLISHED

[avp.exe]

TCP 127.0.0.1:1110 127.0.0.1:49468 ESTABLISHED

[avp.exe]

TCP 127.0.0.1:1110 127.0.0.1:50354 ESTABLISHED

[avp.exe]

TCP 127.0.0.1:1110 127.0.0.1:50356 FIN_WAIT_2

[avp.exe]

TCP 127.0.0.1:1110 127.0.0.1:50362 ESTABLISHED

[avp.exe]

TCP 127.0.0.1:1110 127.0.0.1:50364 ESTABLISHED

[avp.exe]

TCP 127.0.0.1:1110 127.0.0.1:50366 ESTABLISHED

[avp.exe]

TCP 127.0.0.1:1110 127.0.0.1:50368 ESTABLISHED

[avp.exe]

TCP 127.0.0.1:5939 127.0.0.1:49187 ESTABLISHED

[TeamViewer_Service.exe]

TCP 127.0.0.1:27015 127.0.0.1:49214 ESTABLISHED

[AppleMobileDeviceService.exe]

TCP 127.0.0.1:49171 127.0.0.1:49172 ESTABLISHED

[coldfusion.exe]

TCP 127.0.0.1:49172 127.0.0.1:49171 ESTABLISHED

[coldfusion.exe]

TCP 127.0.0.1:49187 127.0.0.1:5939 ESTABLISHED

[TeamViewer.exe]

TCP 127.0.0.1:49214 127.0.0.1:27015 ESTABLISHED

[iTunesHelper.exe]

TCP 127.0.0.1:49436 127.0.0.1:1110 ESTABLISHED

[OUTLOOK.EXE]

TCP 127.0.0.1:49438 127.0.0.1:1110 ESTABLISHED

[OUTLOOK.EXE]

TCP 127.0.0.1:49448 127.0.0.1:1110 ESTABLISHED

[OUTLOOK.EXE]

TCP 127.0.0.1:49450 127.0.0.1:1110 ESTABLISHED

[OUTLOOK.EXE]

TCP 127.0.0.1:49452 127.0.0.1:1110 ESTABLISHED

[OUTLOOK.EXE]

TCP 127.0.0.1:49454 127.0.0.1:1110 ESTABLISHED

[OUTLOOK.EXE]

TCP 127.0.0.1:49456 127.0.0.1:1110 ESTABLISHED

[OUTLOOK.EXE]

TCP 127.0.0.1:49458 127.0.0.1:1110 ESTABLISHED

[OUTLOOK.EXE]

TCP 127.0.0.1:49466 127.0.0.1:1110 ESTABLISHED

[OUTLOOK.EXE]

TCP 127.0.0.1:49468 127.0.0.1:1110 ESTABLISHED

[OUTLOOK.EXE]

TCP 127.0.0.1:50212 127.0.0.1:50213 ESTABLISHED

[firefox.exe]

TCP 127.0.0.1:50213 127.0.0.1:50212 ESTABLISHED

[firefox.exe]

TCP 127.0.0.1:50340 127.0.0.1:1110 TIME_WAIT
TCP 127.0.0.1:50342 127.0.0.1:1110 TIME_WAIT
TCP 127.0.0.1:50344 127.0.0.1:1110 TIME_WAIT
TCP 127.0.0.1:50345 127.0.0.1:1110 TIME_WAIT
TCP 127.0.0.1:50347 127.0.0.1:1110 TIME_WAIT
TCP 127.0.0.1:50348 127.0.0.1:1110 TIME_WAIT
TCP 127.0.0.1:50350 127.0.0.1:1110 TIME_WAIT
TCP 127.0.0.1:50354 127.0.0.1:1110 ESTABLISHED

[filezilla.exe]

TCP 127.0.0.1:50356 127.0.0.1:1110 CLOSE_WAIT

[plugin_host.exe]

TCP 127.0.0.1:50362 127.0.0.1:1110 ESTABLISHED

[OUTLOOK.EXE]

TCP 127.0.0.1:50364 127.0.0.1:1110 ESTABLISHED

[OUTLOOK.EXE]

TCP 127.0.0.1:50366 127.0.0.1:1110 ESTABLISHED

[OUTLOOK.EXE]

TCP 127.0.0.1:50368 127.0.0.1:1110 ESTABLISHED

[OUTLOOK.EXE]

TCP 192.168.1.118:49177 178.162.204.225:5938 ESTABLISHED

[TeamViewer_Service.exe]

TCP 192.168.1.118:49219 193.235.32.148:4070 ESTABLISHED

[Spotify.exe]

TCP 192.168.1.118:49437 69.159.214.53:443 ESTABLISHED

[avp.exe]

TCP 192.168.1.118:49439 69.159.214.53:443 ESTABLISHED

[avp.exe]

TCP 192.168.1.118:49449 69.159.214.53:443 ESTABLISHED

[avp.exe]

TCP 192.168.1.118:49451 69.159.214.53:443 ESTABLISHED

[avp.exe]

TCP 192.168.1.118:49453 69.159.214.53:443 ESTABLISHED

[avp.exe]

TCP 192.168.1.118:49455 69.159.214.53:443 ESTABLISHED

[avp.exe]

TCP 192.168.1.118:49457 69.159.214.53:443 ESTABLISHED

[avp.exe]

TCP 192.168.1.118:49459 69.159.214.53:443 ESTABLISHED

[avp.exe]

TCP 192.168.1.118:49467 69.159.214.53:443 ESTABLISHED

[avp.exe]

TCP 192.168.1.118:49469 69.159.214.53:443 ESTABLISHED

[avp.exe]

TCP 192.168.1.118:50341 176.9.102.26:80 TIME_WAIT
TCP 192.168.1.118:50349 204.10.38.52:80 TIME_WAIT
TCP 192.168.1.118:50351 204.10.38.52:80 TIME_WAIT
TCP 192.168.1.118:50352 204.10.38.52:80 TIME_WAIT
TCP 192.168.1.118:50353 204.10.38.52:80 TIME_WAIT
TCP 192.168.1.118:50355 199.48.102.51:21 ESTABLISHED

[avp.exe]

TCP 192.168.1.118:50357 50.116.33.29:443 CLOSE_WAIT

[avp.exe]

TCP 192.168.1.118:50363 199.48.102.51:443 ESTABLISHED

[avp.exe]

TCP 192.168.1.118:50365 199.48.102.51:443 ESTABLISHED

[avp.exe]

TCP 192.168.1.118:50367 199.48.102.51:80 ESTABLISHED

[avp.exe]

TCP 192.168.1.118:50369 199.48.102.51:80 ESTABLISHED

[avp.exe]

TCP [::1]:49377 [::1]:49379 ESTABLISHED

[LMS.exe]

TCP [::1]:49379 [::1]:49377 ESTABLISHED

[LMS.exe]

TCP [fe80::1901:5b5:2d6d:ef0d%11]:50029 [fe80::14c3:f6c9:7c1a:875a%11]:445
ESTABLISHED

Can not obtain ownership information

Status: Connecting to 199.48.102.51:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Status: Connected
Status: Retrieving directory listing...
Status: Directory listing of "/" successful

NOT WORKING (3.11.0.1)
=================================================================
C:\Windows\system32>netsh interface ip show addresses

Configuration for interface "Local Area Connection 2"

DHCP enabled: Yes
InterfaceMetric: 20

Configuration for interface "Wireless Network Connection 3"

DHCP enabled: Yes
InterfaceMetric: 10

Configuration for interface "Wireless Network Connection 2"

DHCP enabled: Yes
InterfaceMetric: 10

Configuration for interface "Wireless Network Connection"

DHCP enabled: Yes
IP Address: 192.168.1.139
Subnet Prefix: 192.168.1.0/24 (mask 255.255.255.0)
Default Gateway: 192.168.1.1
Gateway Metric: 0
InterfaceMetric: 10

Configuration for interface "Local Area Connection"

DHCP enabled: Yes
IP Address: 192.168.1.118
Subnet Prefix: 192.168.1.0/24 (mask 255.255.255.0)
Default Gateway: 192.168.1.1
Gateway Metric: 0
InterfaceMetric: 20

Configuration for interface "Loopback Pseudo-Interface 1"

DHCP enabled: No
IP Address: 127.0.0.1
Subnet Prefix: 127.0.0.0/8 (mask 255.0.0.0)
InterfaceMetric: 50

C:\Windows\system32>netstat -nb

Active Connections

Proto Local Address Foreign Address State
TCP 127.0.0.1:1110 127.0.0.1:49436 ESTABLISHED

[avp.exe]

TCP 127.0.0.1:1110 127.0.0.1:49438 ESTABLISHED

[avp.exe]

TCP 127.0.0.1:1110 127.0.0.1:49448 ESTABLISHED

[avp.exe]

TCP 127.0.0.1:1110 127.0.0.1:49450 ESTABLISHED

[avp.exe]

TCP 127.0.0.1:1110 127.0.0.1:49452 ESTABLISHED

[avp.exe]

TCP 127.0.0.1:1110 127.0.0.1:49454 ESTABLISHED

[avp.exe]

TCP 127.0.0.1:1110 127.0.0.1:49456 ESTABLISHED

[avp.exe]

TCP 127.0.0.1:1110 127.0.0.1:49458 ESTABLISHED

[avp.exe]

TCP 127.0.0.1:1110 127.0.0.1:49466 ESTABLISHED

[avp.exe]

TCP 127.0.0.1:1110 127.0.0.1:49468 ESTABLISHED

[avp.exe]

TCP 127.0.0.1:1110 127.0.0.1:50356 TIME_WAIT
TCP 127.0.0.1:1110 127.0.0.1:50376 ESTABLISHED

[avp.exe]

TCP 127.0.0.1:1110 127.0.0.1:50380 ESTABLISHED

[avp.exe]

TCP 127.0.0.1:1110 127.0.0.1:50383 ESTABLISHED

[avp.exe]

TCP 127.0.0.1:1110 127.0.0.1:50385 ESTABLISHED

[avp.exe]

TCP 127.0.0.1:5939 127.0.0.1:49187 ESTABLISHED

[TeamViewer_Service.exe]

TCP 127.0.0.1:27015 127.0.0.1:49214 ESTABLISHED

[AppleMobileDeviceService.exe]

TCP 127.0.0.1:49171 127.0.0.1:49172 ESTABLISHED

[coldfusion.exe]

TCP 127.0.0.1:49172 127.0.0.1:49171 ESTABLISHED

[coldfusion.exe]

TCP 127.0.0.1:49187 127.0.0.1:5939 ESTABLISHED

[TeamViewer.exe]

TCP 127.0.0.1:49214 127.0.0.1:27015 ESTABLISHED

[iTunesHelper.exe]

TCP 127.0.0.1:49436 127.0.0.1:1110 ESTABLISHED

[OUTLOOK.EXE]

TCP 127.0.0.1:49438 127.0.0.1:1110 ESTABLISHED

[OUTLOOK.EXE]

TCP 127.0.0.1:49448 127.0.0.1:1110 ESTABLISHED

[OUTLOOK.EXE]

TCP 127.0.0.1:49450 127.0.0.1:1110 ESTABLISHED

[OUTLOOK.EXE]

TCP 127.0.0.1:49452 127.0.0.1:1110 ESTABLISHED

[OUTLOOK.EXE]

TCP 127.0.0.1:49454 127.0.0.1:1110 ESTABLISHED

[OUTLOOK.EXE]

TCP 127.0.0.1:49456 127.0.0.1:1110 ESTABLISHED

[OUTLOOK.EXE]

TCP 127.0.0.1:49458 127.0.0.1:1110 ESTABLISHED

[OUTLOOK.EXE]

TCP 127.0.0.1:49466 127.0.0.1:1110 ESTABLISHED

[OUTLOOK.EXE]

TCP 127.0.0.1:49468 127.0.0.1:1110 ESTABLISHED

[OUTLOOK.EXE]

TCP 127.0.0.1:50212 127.0.0.1:50213 ESTABLISHED

[firefox.exe]

TCP 127.0.0.1:50213 127.0.0.1:50212 ESTABLISHED

[firefox.exe]

TCP 127.0.0.1:50354 127.0.0.1:1110 TIME_WAIT
TCP 127.0.0.1:50376 127.0.0.1:1110 ESTABLISHED
CryptSvc

[svchost.exe]

TCP 127.0.0.1:50380 127.0.0.1:1110 ESTABLISHED

[filezilla.exe]

TCP 127.0.0.1:50383 127.0.0.1:1110 ESTABLISHED

[OUTLOOK.EXE]

TCP 127.0.0.1:50385 127.0.0.1:1110 ESTABLISHED
CryptSvc

[svchost.exe]

TCP 192.168.1.118:49177 178.162.204.225:5938 ESTABLISHED

[TeamViewer_Service.exe]

TCP 192.168.1.118:49219 193.235.32.148:4070 ESTABLISHED

[Spotify.exe]

TCP 192.168.1.118:49437 69.159.214.53:443 ESTABLISHED

[avp.exe]

TCP 192.168.1.118:49439 69.159.214.53:443 ESTABLISHED

[avp.exe]

TCP 192.168.1.118:49449 69.159.214.53:443 ESTABLISHED

[avp.exe]

TCP 192.168.1.118:49451 69.159.214.53:443 ESTABLISHED

[avp.exe]

TCP 192.168.1.118:49453 69.159.214.53:443 ESTABLISHED

[avp.exe]

TCP 192.168.1.118:49455 69.159.214.53:443 ESTABLISHED

[avp.exe]

TCP 192.168.1.118:49457 69.159.214.53:443 ESTABLISHED

[avp.exe]

TCP 192.168.1.118:49459 69.159.214.53:443 ESTABLISHED

[avp.exe]

TCP 192.168.1.118:49467 69.159.214.53:443 ESTABLISHED

[avp.exe]

TCP 192.168.1.118:49469 69.159.214.53:443 ESTABLISHED

[avp.exe]

TCP 192.168.1.118:50355 199.48.102.51:21 TIME_WAIT
TCP 192.168.1.118:50363 199.48.102.51:443 TIME_WAIT
TCP 192.168.1.118:50365 199.48.102.51:443 TIME_WAIT
TCP 192.168.1.118:50367 199.48.102.51:80 TIME_WAIT
TCP 192.168.1.118:50369 199.48.102.51:80 TIME_WAIT
TCP 192.168.1.118:50375 64.4.54.67:443 TIME_WAIT
TCP 192.168.1.118:50377 24.226.16.72:80 ESTABLISHED

[avp.exe]

TCP 192.168.1.118:50381 199.48.102.51:21 ESTABLISHED

[avp.exe]

TCP 192.168.1.118:50384 191.236.155.80:443 ESTABLISHED

[avp.exe]

TCP 192.168.1.118:50386 23.197.153.202:80 ESTABLISHED

[avp.exe]

TCP [::1]:49377 [::1]:49379 ESTABLISHED

[LMS.exe]

TCP [::1]:49379 [::1]:49377 ESTABLISHED

[LMS.exe]

TCP [fe80::1901:5b5:2d6d:ef0d%11]:50029 [fe80::14c3:f6c9:7c1a:875a%11]:445
ESTABLISHED

Can not obtain ownership information

Status: Connecting to 199.48.102.51:21...

Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Status: Connected
Status: Retrieving directory listing...
Command: PWD
Response: 257 "/" is current directory.
Command: TYPE I
Response: 200 Type set to I
Command: PASV
Response: 227 Entering Passive Mode (199,48,102,51,254,192)
Command: MLSD
Error: The data connection could not be established: ENETUNREACH - Network unreachable
Response: 425 Can't open data connection for transfer of "/"
Error: Failed to retrieve directory listing

comment:3 by Tim Kosse, 5 years ago

Please uninstall your firewall for a test. Does it work then?

Note that merely disabling the firewall is not enough, only uninstallation ensures that the firewall drivers are not loaded.

in reply to:  3 comment:4 by Mike Hodgson, 5 years ago

Uninstalling the firewall is not possible for me, it is managed by a central server and disabling / uninstalling Kaspersky is disallowed.

comment:5 by happyfredo, 5 years ago

Operating system version: Windows 8Windows 7 x64
Status: moreinfonew

Hello,

Same bug here.
The 3.11.X have bug on win7X64 and not in win 8.1.
We try with and without firewall same thing -> The data connection could not be established: ENETUNREACH - Network unreachable
We try 3 differents workstation same thing.

Best regards

comment:6 by Tim Kosse, 5 years ago

Status: newmoreinfo

Same problem same solution: Please uninstall your firewall for a test. Does it work then?

in reply to:  6 comment:7 by happyfredo, 5 years ago

Status: moreinfonew

Replying to codesquid:

Same problem same solution: Please uninstall your firewall for a test. Does it work then?

We try with and without firewall. Same thing.

Best regards

Fred

comment:8 by Tim Kosse, 5 years ago

Description: modified (diff)
Resolution: rejected
Status: newclosed

This is a known bug in Kaspersky firewall. Please contact your firewall vendor for further assistance.

comment:9 by Catalina Segura, 5 years ago

The only solution which worked for me, after trying uninstalling everything and more was this one: http://www.americandominios.com/conta/knowledgebase/719/No-Muestra-Listado-de-Archivos-en-Filezilla.html

Note: See TracTickets for help on using tickets.