Opened 5 years ago

Closed 5 years ago

#10334 closed Bug report (rejected)

Unable to connect to Host

Reported by: Nidhin Owned by:
Priority: high Component: FileZilla Client
Keywords: Cc:
Component version: Operating system type: Windows
Operating system version: Windows 7 Enterprise

Description

Hi there,

My Wordpress site is down and Im not even able to access the Wordpress admin login page. I tried using FTP to access it, it wouldnt connect either. Im getting the following error in Filezilla. Request you to help me with this asap.

Status: Resolving address of xxxxxx.com
Status: Connecting to 108.167.142.41:21...
Status: Connection established, waiting for welcome message...
Status: Insecure server, it does not support FTP over TLS.
Command: USER xxxxx
Response: 331 User xxxxx OK. Password required
Command: PASS
Response: 530 Login authentication failed
Error: Critical error: Could not connect to server

Change History (2)

comment:1 by Nidhin, 5 years ago

Im using my Wordpress Admin name and password to connect to the host.

comment:2 by Tim Kosse, 5 years ago

Resolution: rejected
Status: newclosed

Wrong username and/or password for that host. Please double-check your login credentials, watch our for character case and leading/trailing whitespace.

Contact your server administrator or server hosting provider for assistance if the problem persists.

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