Opened 5 years ago

Closed 5 years ago

#10162 closed Bug report (rejected)

Blue screen when installing Filezilla

Reported by: Sylvio Owned by:
Priority: normal Component: FileZilla Client
Keywords: Cc:
Component version: Operating system type: Windows
Operating system version: Windows 7 SP1

Description

Dear Sirs,
During the last update I got a blue screen.
Two more attempts to update resulted in further crashes.
Dowloaded the update file from your site but same problems.
Uninstalled Filezilla. Ran registry cleaner. Tried installing
Filezilla - blue screen (twice).
Seems the initial crash resulted in some damaged registry files
which will need to be removed manually.
Are you able to help?
OS Windows7 x64
Many thanks,
Sylvio
www.lifestylephotography.co.uk

Change History (1)

comment:1 Changed 5 years ago by Tim Kosse

Resolution: rejected
Status: newclosed

Normal programs such as FileZilla cannot cause bluescreens. There must be an underlaying issue with your system that gets triggered.

Check your hardware for damage and make sure all your drivers are updated.

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