| | 1 | Submitting a new ticket is a straightforward task. Just fill out the form shown in the screenshot below. |
| | 2 | |
| | 3 | This guide will help you to figure out what to put into each field. |
| | 4 | |
| | 5 | * '''Summary''': A short summary about your ticket. Just like an e-mails subject line. Do not put words like ''FileZilla'', ''client'' or ''server'' into the summary, that is redundant information. |
| | 6 | |
| | 7 | * '''Description''': A verbose description about your issue. Read the [wiki:TicketSubmissionGuide Ticket Submission Guide] for further information. |
| | 8 | |
| | 9 | * '''Assign to''': Do not touch |
| | 10 | |
| | 11 | * '''Type''': Select the ticket type: Bug report, feature request or patch. |
| | 12 | |
| | 13 | * '''Priority''': Leave it at normal, even if the problem is important for you. The developers will decide how important this problem really is. |
| | 14 | |
| | 15 | * '''Component''': Is the bug report for the client, the server or some other product? |
| | 16 | |
| | 17 | * '''Keywords''': A few keywords that will make finding your ticket easier. |
| | 18 | |
| | 19 | * '''Cc''': Do not touch |
| | 20 | |
| | 21 | * '''Operating system type''': Select which operating system you have |
| | 22 | |
| | 23 | * '''Operating system version''': Enter the version of your operating system. If you selected ''Other'' as operating system, enter its name here too. |
| | 24 | |
| | 25 | [[Image(htdocs:newticket.png)]] |
