Opened 6 years ago

Closed 5 years ago

Last modified 5 years ago

#9517 closed Bug report (fixed)

Filezilla client repeated crashing while uploading

Reported by: paulg Owned by:
Priority: normal Component: FileZilla Client
Keywords: Cc: patrik_andersson@…
Component version: Operating system type: Windows
Operating system version: Windows 8.1 Update 1

Description

When running the latest 3.8 version, Filezilla client repeatedly crashes. Typically I'll select a bunch of folders containing files to upload (to an FTP system running Filezilla server on Windows 2008 R2) and after a few dozen files, I get the windows popup:

FileZilla FTP Client has stopped working - a problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.'.

I've also noticed at times it seems to hang more while connecting to a folder to display contents, with the log panel text indicating it's waiting for the connection.

Downloading files does not seem to cause the same problems; I recently downloaded a load of files from one place without incident, but on uploading them to another destination, encountered repeated problems.

I have tried setting the program to run in Windows 7 compatibility mode, and also to run as Admin (in case was in some way related to permissions) but neither helps.

Here is what gets logged in event viewer:

Faulting application name: filezilla.exe, version: 3.8.0.0, time stamp: 0x53354246
Faulting module name: filezilla.exe, version: 3.8.0.0, time stamp: 0x53354246
Exception code: 0xc0000005
Fault offset: 0x001d9021
Faulting process ID: 0xa68
Faulting application start time: 0x01cf6aa7a3177082
Faulting application path: C:\Program Files (x86)\FileZilla FTP Client\filezilla.exe
Faulting module path: C:\Program Files (x86)\FileZilla FTP Client\filezilla.exe
Report ID: 0a7c5e1c-d69c-11e3-bf67-005056c00008
Faulting package full name:
Faulting package-relative application ID:

I installed the 3.7.4.1 version from SF, and this seems to work fine.

Change History (14)

comment:1 Changed 5 years ago by Patrik Andersson

Cc: patrik_andersson@… added

I have the same problem. After upgrading to (currently) latest version of filezilla client it started:
A) Crashing
B) Hanging for a while (10-20-30s-ish) sometimes when going through the list of files to upload.

FileZilla Client


Version: 3.8.0

Build information:

Compiled for: i586-pc-mingw32msvc
Compiled on: x86_64-unknown-linux-gnu
Build date: 2014-03-28
Compiled with: i586-mingw32msvc-gcc (GCC) 4.2.1-sjlj (mingw32-2)
Compiler flags: -g -O2 -Wall -g -fexceptions

Linked against:

wxWidgets: 2.8.12
GnuTLS: 3.2.12
SQLite: 3.7.16.2

Operating system:

Name: Windows XP (build 2600, Service Pack 3)
Version: 5.1
Platform: 32 bit system

comment:2 Changed 5 years ago by Tim Kosse

Status: newmoreinfo

Does it still happen with 3.8.1?

comment:3 Changed 5 years ago by Tim Kosse

Priority: criticalnormal

This is not of critical priority as it does not affect a majority of FileZilla users. Please read instructions on setting priority prior to setting priority.

comment:4 Changed 5 years ago by Patrik Andersson

Status: moreinfonew

I was running win XP (yeah, I know, outdated....) and now win XP is not supported, so I don't know if the bug is gone or not.

comment:5 Changed 5 years ago by Jeff

Not sure if this is the same issue, but it crashes about about 4000 files uploading with 3 or 4 transfers active at a time..

Didn't used to have this issue, might just be the current version.

--Not sure if this helps, but I am using the portable version. (upgraded automatically)

FileZilla Client


Version: 3.8.1

Build information:

Compiled for: i686-w64-mingw32
Compiled on: x86_64-unknown-linux-gnu
Build date: 2014-06-01
Compiled with: i686-w64-mingw32-gcc (GCC) 4.9.0
Compiler flags: -g -O2 -Wall -g -fexceptions -std=gnu++11

Linked against:

wxWidgets: 2.8.12
GnuTLS: 3.2.15
SQLite: 3.8.4.3

Operating system:

Name: Windows NT 6.3 (build 9600)
Version: 6.3
Platform: 64 bit system

comment:6 Changed 5 years ago by Alexander Schuch

Status: newmoreinfo

Can you please try FileZilla 3.9.x? Maybe the problem just went away the same way it just came around?

comment:7 in reply to:  6 Changed 5 years ago by Wayne Kruger

Status: moreinfonew

Replying to ci-dev:

Can you please try FileZilla 3.9.x? Maybe the problem just went away the same way it just came around?

I am having the same issue. I am using 3.9.0.2. It seems to happen only on uploads and when there are multiple directories involved.

Here are are my event log details, I cant find any more error details:

Faulting application name: filezilla.exe, version: 3.9.0.2, time stamp: 0x00000006
Faulting module name: filezilla.exe, version: 3.9.0.2, time stamp: 0x00000006
Exception code: 0xc0000005
Fault offset: 0x002276f1
Faulting process id: 0x18f4
Faulting application start time: 0x01cfb16f1e3264af
Faulting application path: C:\Program Files (x86)\FileZilla FTP Client\filezilla.exe
Faulting module path: C:\Program Files (x86)\FileZilla FTP Client\filezilla.exe
Report Id: 632c0382-1d63-11e4-8284-5c514f7cb53b
Faulting package full name:
Faulting package-relative application ID:

comment:8 Changed 5 years ago by Tim Kosse

Status: newmoreinfo

Are you by chance using active mode? The fault offset seems to point to a function only called in active mode.

comment:9 Changed 5 years ago by Tim Kosse

Resolution: fixed
Status: moreinfoclosed

There's a crash bug introduced in commit 5453 on 2014-03-10, affecting versions 3.8.0-beta1 to 3.9.0.2: http://svn.filezilla-project.org/filezilla?view=revision&revision=5453

A fix will be committed to the repository shortly.

Please try tomorrow's 2014-08-07 build from http://filezilla-project.org/nightly.php and reopen the ticket if the issue still persists in that nightly.

comment:10 in reply to:  8 Changed 5 years ago by Wayne Kruger

Replying to codesquid:

Are you by chance using active mode? The fault offset seems to point to a function only called in active mode.

Yes I am using active mode on that specific connection. I have tried passive mode.

comment:11 in reply to:  9 Changed 5 years ago by Wayne Kruger

Replying to codesquid:

There's a crash bug introduced in commit 5453 on 2014-03-10, affecting versions 3.8.0-beta1 to 3.9.0.2: http://svn.filezilla-project.org/filezilla?view=revision&revision=5453

A fix will be committed to the repository shortly.

Please try tomorrow's 2014-08-07 build from http://filezilla-project.org/nightly.php and reopen the ticket if the issue still persists in that nightly.

Are there nightly builds for Windows? I don't see it on the link you provided.

comment:14 in reply to:  12 Changed 5 years ago by Wayne Kruger

Replying to codesquid:

https://filezilla-project.org/nightlies/2014-08-07/i686-w64-mingw32/FileZilla_3_setup.exe

This seems to be working with the provided nightly. I dont know if it is related but there seems to be long pauses between file uploads where nothing happens. It would upload a couple of files then just pause for about 10 seconds before continuing.

Thanks for the help!

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