Failed to retrieve directory listing, therfore FZ fails to upload files

[Barney]

Our FTP server (Globalscape) has a no list files permission, so clients uploading cannot view or list the files on the server (security reasons). This has been working fine with previous version of FZ (3.1, 3.2), however in the latest version of FZ 3.5, this no longer works. Other FTP clients work fine also. As it used to work fine on previous versions of FZ, and now on new v3.5 no longer works, then I would categories it as a bug. Our problem is that we recommend our users to use FZ, as it's very simple robust, but were now getting clients reporting problems as they upgrade. Problem occurs on both the Windows and mac clients.

Status: Resolving address of sydftp.acp.com.au
Status: Connecting to 203.18.241.160:21...
Status: Connection established, waiting for welcome message...
Trace: CFtpControlSocket::OnReceive()
Response: 220
Trace: CFtpControlSocket::SendNextCommand()
Command: USER scope
Trace: CFtpControlSocket::OnReceive()
Response: 331 Password required for scope.
Trace: CFtpControlSocket::SendNextCommand()
Command: PASS *
Trace: CFtpControlSocket::OnReceive()
Response: 230-Login OK. Proceed.
Response: 230-Select the appropriate Magazine folder.
Response: 230-NOTE users can only UPLOAD to the 'Send to ACP' folder
Response: 230 If collecting files then look within the 'Pickup from ACP' folder, as DOWNLOADs are allowed.
Trace: CFtpControlSocket::SendNextCommand()
Command: SYST
Trace: CFtpControlSocket::OnReceive()
Response: 215 UNIX Type: L8
Trace: CFtpControlSocket::SendNextCommand()
Command: FEAT
Trace: CFtpControlSocket::OnReceive()
Response: 211-Features supported:
Response: COMB target;source_list
Response: REST STREAM
Response: SIZE
Response: MDTM
Response: XCRC filename;start;end
Response: SSCN
Response: MLST Size*;Modify*;Create;Type*;Unique;Perm*;Lang;Media-Type;CharSet;
Response: XNOP
Response: 211 END
Status: Connected
Trace: CFtpControlSocket::ResetOperation(0)
Trace: CControlSocket::ResetOperation(0)
Status: Retrieving directory listing...
Trace: CFtpControlSocket::SendNextCommand()
Trace: CFtpControlSocket::ChangeDirSend()
Command: PWD
Trace: CFtpControlSocket::OnReceive()
Response: 257 "/" is current folder.
Trace: CFtpControlSocket::ResetOperation(0)
Trace: CControlSocket::ResetOperation(0)
Trace: CFtpControlSocket::ParseSubcommandResult(0)
Trace: CFtpControlSocket::ListSubcommandResult()
Trace: CFtpControlSocket::SendNextCommand()
Trace: CFtpControlSocket::TransferSend()
Command: TYPE I
Trace: CFtpControlSocket::OnReceive()
Response: 200 Type set to I.
Trace: CFtpControlSocket::TransferParseResponse()
Trace: CFtpControlSocket::SendNextCommand()
Trace: CFtpControlSocket::TransferSend()
Command: PASV
Trace: CFtpControlSocket::OnReceive()
Response: 227 Entering Passive Mode (203,18,241,160,109,97).
Trace: CFtpControlSocket::TransferParseResponse()
Trace: CFtpControlSocket::SendNextCommand()
Trace: CFtpControlSocket::TransferSend()
Command: MLSD
Trace: CFtpControlSocket::OnReceive()
Response: 150 Opening BINARY mode data connection for MLSD /.
Trace: CFtpControlSocket::TransferParseResponse()
Trace: CFtpControlSocket::SendNextCommand()
Trace: CFtpControlSocket::TransferSend()
Trace: CTransferSocket::OnConnect
Trace: CTransferSocket::TransferEnd(1)
Trace: CFtpControlSocket::TransferEnd()
Trace: CFtpControlSocket::OnReceive()
Response: 226 Transfer complete. 3263 bytes transferred. 3263 bps.
Trace: CFtpControlSocket::TransferParseResponse()
Trace: CFtpControlSocket::ResetOperation(0)
Trace: CControlSocket::ResetOperation(0)
Trace: CFtpControlSocket::ParseSubcommandResult(0)
Trace: CFtpControlSocket::ListSubcommandResult()
Trace: CFtpControlSocket::ResetOperation(0)
Trace: CControlSocket::ResetOperation(0)
Status: Directory listing successful
Status: Retrieving directory listing...
Trace: CFtpControlSocket::SendNextCommand()
Trace: CFtpControlSocket::ChangeDirSend()
Command: CWD Womans Day
Trace: CFtpControlSocket::OnReceive()
Response: 250 Folder changed to "/Womans Day".
Trace: CFtpControlSocket::SendNextCommand()
Trace: CFtpControlSocket::ChangeDirSend()
Command: PWD
Trace: CFtpControlSocket::OnReceive()
Response: 257 "/Womans Day" is current folder.
Trace: CFtpControlSocket::ResetOperation(0)
Trace: CControlSocket::ResetOperation(0)
Trace: CFtpControlSocket::ParseSubcommandResult(0)
Trace: CFtpControlSocket::ListSubcommandResult()
Trace: CFtpControlSocket::SendNextCommand()
Trace: CFtpControlSocket::TransferSend()
Command: PASV
Trace: CFtpControlSocket::OnReceive()
Response: 227 Entering Passive Mode (203,18,241,160,109,97).
Trace: CFtpControlSocket::TransferParseResponse()
Trace: CFtpControlSocket::SendNextCommand()
Trace: CFtpControlSocket::TransferSend()
Command: MLSD
Trace: CFtpControlSocket::OnReceive()
Response: 150 Opening BINARY mode data connection for MLSD /Womans Day.
Trace: CFtpControlSocket::TransferParseResponse()
Trace: CFtpControlSocket::SendNextCommand()
Trace: CFtpControlSocket::TransferSend()
Trace: CTransferSocket::OnConnect
Trace: CTransferSocket::OnClose(0)
Trace: CTransferSocket::TransferEnd(1)
Trace: CFtpControlSocket::TransferEnd()
Trace: CFtpControlSocket::OnReceive()
Response: 226 Transfer complete. 204 bytes transferred. 204 bps.
Trace: CFtpControlSocket::TransferParseResponse()
Trace: CFtpControlSocket::ResetOperation(0)
Trace: CControlSocket::ResetOperation(0)
Trace: CFtpControlSocket::ParseSubcommandResult(0)
Trace: CFtpControlSocket::ListSubcommandResult()
Trace: CFtpControlSocket::ResetOperation(0)
Trace: CControlSocket::ResetOperation(0)
Status: Directory listing successful
Status: Retrieving directory listing...
Trace: CFtpControlSocket::SendNextCommand()
Trace: CFtpControlSocket::ChangeDirSend()
Command: CWD Send to ACP
Trace: CFtpControlSocket::OnReceive()
Response: 250 Folder changed to "/Womans Day/Send to ACP".
Trace: CFtpControlSocket::SendNextCommand()
Trace: CFtpControlSocket::ChangeDirSend()
Command: PWD
Trace: CFtpControlSocket::OnReceive()
Response: 257 "/Womans Day/Send to ACP" is current folder.
Trace: CFtpControlSocket::ResetOperation(0)
Trace: CControlSocket::ResetOperation(0)
Trace: CFtpControlSocket::ParseSubcommandResult(0)
Trace: CFtpControlSocket::ListSubcommandResult()
Trace: CFtpControlSocket::SendNextCommand()
Trace: CFtpControlSocket::TransferSend()
Command: PASV
Trace: CFtpControlSocket::OnReceive()
Response: 227 Entering Passive Mode (203,18,241,160,109,97).
Trace: CFtpControlSocket::TransferParseResponse()
Trace: CFtpControlSocket::SendNextCommand()
Trace: CFtpControlSocket::TransferSend()
Command: MLSD
Trace: CFtpControlSocket::OnReceive()
Response: 550 Permission denied.
Trace: CFtpControlSocket::TransferParseResponse()
Trace: CFtpControlSocket::ResetOperation(2)
Trace: CControlSocket::ResetOperation(2)
Trace: CFtpControlSocket::ParseSubcommandResult(2)
Trace: CFtpControlSocket::ListSubcommandResult()
Trace: CFtpControlSocket::ResetOperation(2)
Trace: CControlSocket::ResetOperation(2)
Error: Failed to retrieve directory listing
Status: Resolving address of sydftp.acp.com.au
Status: Connecting to 203.18.241.160:21...
Status: Connection established, waiting for welcome message...
Trace: CFtpControlSocket::OnReceive()
Response: 220
Trace: CFtpControlSocket::SendNextCommand()
Command: USER scope
Trace: CFtpControlSocket::OnReceive()
Response: 331 Password required for scope.
Trace: CFtpControlSocket::SendNextCommand()
Command: PASS *
Trace: CFtpControlSocket::OnReceive()
Response: 230-Login OK. Proceed.
Response: 230-Select the appropriate Magazine folder.
Response: 230-NOTE users can only UPLOAD to the 'Send to ACP' folder
Response: 230 If collecting files then look within the 'Pickup from ACP' folder, as DOWNLOADs are allowed.
Status: Connected
Trace: CFtpControlSocket::ResetOperation(0)
Trace: CControlSocket::ResetOperation(0)
Trace: CFtpControlSocket::FileTransfer()
Status: Starting upload of C:\temp\PrePress Edit INGEST test files\ZZ-0511\co0511VIRTUALCARD.pdf
Trace: CFtpControlSocket::SendNextCommand()
Trace: CFtpControlSocket::ChangeDirSend()
Command: CWD /Womans Day/Send to ACP
Trace: CFtpControlSocket::OnReceive()
Response: 250 Folder changed to "/Womans Day/Send to ACP".
Trace: CFtpControlSocket::SendNextCommand()
Trace: CFtpControlSocket::ChangeDirSend()
Command: PWD
Trace: CFtpControlSocket::OnReceive()
Response: 257 "/Womans Day/Send to ACP" is current folder.
Trace: CFtpControlSocket::ResetOperation(0)
Trace: CControlSocket::ResetOperation(0)
Trace: CFtpControlSocket::ParseSubcommandResult(0)
Trace: FileTransferSubcommandResult()
Status: Retrieving directory listing...
Trace: ftpcontrolsocket.cpp(1296): List called from other command caller=0p157c1e8
Trace: CFtpControlSocket::ParseSubcommandResult(0)
Trace: CFtpControlSocket::ListSubcommandResult()
Trace: CFtpControlSocket::SendNextCommand()
Trace: CFtpControlSocket::TransferSend()
Command: TYPE I
Trace: CFtpControlSocket::OnReceive()
Response: 200 Type set to I.
Trace: CFtpControlSocket::TransferParseResponse()
Trace: CFtpControlSocket::SendNextCommand()
Trace: CFtpControlSocket::TransferSend()
Command: PASV
Trace: CFtpControlSocket::OnReceive()
Response: 227 Entering Passive Mode (203,18,241,160,109,97).
Trace: CFtpControlSocket::TransferParseResponse()
Trace: CFtpControlSocket::SendNextCommand()
Trace: CFtpControlSocket::TransferSend()
Command: MLSD
Trace: CFtpControlSocket::OnReceive()
Response: 550 Permission denied.
Trace: CFtpControlSocket::TransferParseResponse()
Trace: CFtpControlSocket::ResetOperation(2)
Trace: CControlSocket::ResetOperation(2)
Trace: CFtpControlSocket::ParseSubcommandResult(2)
Trace: CFtpControlSocket::ListSubcommandResult()
Trace: CFtpControlSocket::ResetOperation(2)
Trace: CControlSocket::ResetOperation(2)
Trace: CFtpControlSocket::ParseSubcommandResult(2)
Trace: FileTransferSubcommandResult()
Trace: CFtpControlSocket::SendNextCommand()
Trace: FileTransferSend()
Command: SIZE co0511VIRTUALCARD.pdf
Trace: CFtpControlSocket::OnReceive()
Response: 550 Permission denied.
Trace: FileTransferParseResponse()
Trace: CFtpControlSocket::SendNextCommand()
Trace: FileTransferSend()
Trace: CFtpControlSocket::SendNextCommand()
Trace: CFtpControlSocket::TransferSend()
Command: PASV
Trace: CFtpControlSocket::OnReceive()
Response: 425 Data connection already open.
Trace: CFtpControlSocket::TransferParseResponse()
Trace: CFtpControlSocket::SendNextCommand()
Trace: CFtpControlSocket::TransferSend()
Command: PORT 10,68,70,44,16,18
Trace: CFtpControlSocket::OnReceive()
Response: 425 Data connection already open.
Trace: CFtpControlSocket::TransferParseResponse()
Trace: CFtpControlSocket::ResetOperation(2)
Trace: CControlSocket::ResetOperation(2)
Trace: CFtpControlSocket::ParseSubcommandResult(2)
Trace: FileTransferSubcommandResult()
Trace: CFtpControlSocket::ResetOperation(2)
Trace: CControlSocket::ResetOperation(2)
Error: File transfer failed
Trace: CFtpControlSocket::FileTransfer()
Status: Starting upload of C:\temp\PrePress Edit INGEST test files\ZZ-0511\co0511VIRTUALCARD.pdf
Trace: CFtpControlSocket::ParseSubcommandResult(0)
Trace: FileTransferSubcommandResult()
Status: Retrieving directory listing...
Trace: ftpcontrolsocket.cpp(1296): List called from other command caller=0p157c1e8
Trace: CFtpControlSocket::ParseSubcommandResult(0)
Trace: CFtpControlSocket::ListSubcommandResult()
Trace: CFtpControlSocket::SendNextCommand()
Trace: CFtpControlSocket::TransferSend()
Command: PASV
Trace: CFtpControlSocket::OnReceive()
Response: 425 Data connection already open.
Trace: CFtpControlSocket::TransferParseResponse()
Trace: CFtpControlSocket::SendNextCommand()
Trace: CFtpControlSocket::TransferSend()
Command: PORT 10,68,70,44,16,19
Trace: CFtpControlSocket::OnReceive()
Response: 425 Data connection already open.
Trace: CFtpControlSocket::TransferParseResponse()
Trace: CFtpControlSocket::ResetOperation(2)
Trace: CControlSocket::ResetOperation(2)
Trace: CFtpControlSocket::ParseSubcommandResult(2)
Trace: CFtpControlSocket::ListSubcommandResult()
Trace: CFtpControlSocket::ResetOperation(2)
Trace: CControlSocket::ResetOperation(2)
Trace: CFtpControlSocket::ParseSubcommandResult(2)
Trace: FileTransferSubcommandResult()
Trace: CFtpControlSocket::SendNextCommand()
Trace: FileTransferSend()
Command: SIZE co0511VIRTUALCARD.pdf
Trace: CFtpControlSocket::OnReceive()
Response: 550 Permission denied.
Trace: FileTransferParseResponse()
Trace: CFtpControlSocket::SendNextCommand()
Trace: FileTransferSend()
Trace: CFtpControlSocket::SendNextCommand()
Trace: CFtpControlSocket::TransferSend()
Command: PASV
Trace: CFtpControlSocket::OnReceive()
Response: 425 Data connection already open.
Trace: CFtpControlSocket::TransferParseResponse()
Trace: CFtpControlSocket::SendNextCommand()
Trace: CFtpControlSocket::TransferSend()
Command: PORT 10,68,70,44,16,20
Trace: CFtpControlSocket::OnReceive()
Response: 425 Data connection already open.
Trace: CFtpControlSocket::TransferParseResponse()
Trace: CFtpControlSocket::ResetOperation(2)
Trace: CControlSocket::ResetOperation(2)
Trace: CFtpControlSocket::ParseSubcommandResult(2)
Trace: FileTransferSubcommandResult()
Trace: CFtpControlSocket::ResetOperation(2)
Trace: CControlSocket::ResetOperation(2)
Error: File transfer failed
Trace: CFtpControlSocket::FileTransfer()
Status: Starting upload of C:\temp\PrePress Edit INGEST test files\ZZ-0511\co0511VIRTUALCARD.pdf
Trace: CFtpControlSocket::ParseSubcommandResult(0)
Trace: FileTransferSubcommandResult()
Status: Retrieving directory listing...
Trace: ftpcontrolsocket.cpp(1296): List called from other command caller=0p157c1e8
Trace: CFtpControlSocket::ParseSubcommandResult(0)
Trace: CFtpControlSocket::ListSubcommandResult()
Trace: CFtpControlSocket::SendNextCommand()
Trace: CFtpControlSocket::TransferSend()
Command: PASV
Trace: CFtpControlSocket::OnReceive()
Response: 425 Data connection already open.
Trace: CFtpControlSocket::TransferParseResponse()
Trace: CFtpControlSocket::SendNextCommand()
Trace: CFtpControlSocket::TransferSend()
Command: PORT 10,68,70,44,16,21
Trace: CFtpControlSocket::OnReceive()
Response: 425 Data connection already open.
Trace: CFtpControlSocket::TransferParseResponse()
Trace: CFtpControlSocket::ResetOperation(2)
Trace: CControlSocket::ResetOperation(2)
Trace: CFtpControlSocket::ParseSubcommandResult(2)
Trace: CFtpControlSocket::ListSubcommandResult()
Trace: CFtpControlSocket::ResetOperation(2)
Trace: CControlSocket::ResetOperation(2)
Trace: CFtpControlSocket::ParseSubcommandResult(2)
Trace: FileTransferSubcommandResult()
Trace: CFtpControlSocket::SendNextCommand()
Trace: FileTransferSend()
Command: SIZE co0511VIRTUALCARD.pdf
Trace: CFtpControlSocket::OnReceive()
Response: 550 Permission denied.
Trace: FileTransferParseResponse()
Trace: CFtpControlSocket::SendNextCommand()
Trace: FileTransferSend()
Trace: CFtpControlSocket::SendNextCommand()
Trace: CFtpControlSocket::TransferSend()
Command: PASV
Trace: CFtpControlSocket::OnReceive()
Response: 425 Data connection already open.
Trace: CFtpControlSocket::TransferParseResponse()
Trace: CFtpControlSocket::SendNextCommand()
Trace: CFtpControlSocket::TransferSend()
Command: PORT 10,68,70,44,16,22
Trace: CFtpControlSocket::OnReceive()
Response: 425 Data connection already open.
Trace: CFtpControlSocket::TransferParseResponse()
Trace: CFtpControlSocket::ResetOperation(2)
Trace: CControlSocket::ResetOperation(2)
Trace: CFtpControlSocket::ParseSubcommandResult(2)
Trace: FileTransferSubcommandResult()
Trace: CFtpControlSocket::ResetOperation(2)
Trace: CControlSocket::ResetOperation(2)
Error: File transfer failed
Status: Retrieving directory listing...
Trace: CFtpControlSocket::ParseSubcommandResult(0)
Trace: CFtpControlSocket::ListSubcommandResult()
Trace: CFtpControlSocket::SendNextCommand()
Trace: CFtpControlSocket::TransferSend()
Command: PASV
Trace: CFtpControlSocket::OnReceive()
Response: 425 Data connection already open.
Trace: CFtpControlSocket::TransferParseResponse()
Trace: CFtpControlSocket::SendNextCommand()
Trace: CFtpControlSocket::TransferSend()
Command: PORT 10,68,70,44,16,23
Trace: CFtpControlSocket::OnReceive()
Response: 425 Data connection already open.
Trace: CFtpControlSocket::TransferParseResponse()
Trace: CFtpControlSocket::ResetOperation(2)
Trace: CControlSocket::ResetOperation(2)
Trace: CFtpControlSocket::ParseSubcommandResult(2)
Trace: CFtpControlSocket::ListSubcommandResult()
Trace: CFtpControlSocket::ResetOperation(2)
Trace: CControlSocket::ResetOperation(2)
Error: Failed to retrieve directory listing

[Barney]

shows permission on Globalscape server

[Alexander Schuch]

This is a duplicate of #2078.