Opened 9 years ago

Closed 9 years ago

#7268 closed Bug report (fixed)

Upgrade to 3.4 - Can no longer connect to server

Reported by: Brenda Gottsabend Owned by:
Priority: normal Component: FileZilla Client
Keywords: Cc:
Component version: Operating system type: Windows
Operating system version: 7

Description

Today I upgraded to version 3.4 and I can no longer connect to my server at Bluehost:

Status: Connecting to 66.147.244.216:21...
Error: Connection timed out
Error: Could not connect to server
Status: Waiting to retry...
Status: Connecting to 66.147.244.216:21...
Error: Connection timed out
Error: Could not connect to server

I followed the Bluehost instructions for setting up a Filezilla FTP client which can be found here:

https://login.bluehost.com/frontend/bluehost/ftp/instructions/filezilla.html?acct=gottgrap

All FTP information provided by Bluehost is unchanged.

FileZilla Client


Version: 3.4.0

Build information:

Compiled for: i586-pc-mingw32msvc
Compiled on: x86_64-unknown-linux-gnu
Build date: 2011-03-27
Compiled with: i586-mingw32msvc-gcc (GCC) 4.2.1-sjlj (mingw32-2)
Compiler flags: -g -O2 -Wall -g -fexceptions

Linked against:

wxWidgets: 2.8.12
GnuTLS: 2.10.4

Operating system:

Name: Windows NT 6.1 (build 7600)
Version: 6.1
Platform: 64 bit system

Appreciate any help you can provide.

Brenda Gottsabend

Change History (1)

comment:1 by Brenda Gottsabend, 9 years ago

Resolution: fixed
Status: newclosed

BlueHost responded as follows to my inquiry:

Hello,

The server you are on is under a DDOS attack, so the shared IP address is temporarily unavailable. You can use this IP 67.20.70.16 as a temporary ftp server to connect to. After the DDOS attack is dealt with the IP address will go back to the shared one 66.147.244.216. it is not uncommon to have some connectivity issues until the attack stops.

Thank you,
Jason
Level I Tech Support Engineer
BlueHost.com
888.401.4678

I have been able to connect via the alternative FTP server.

Thanks!


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