Opened 11 years ago

Closed 11 years ago

#4017 closed Bug report (fixed)

Opening Site Manager causes crash

Reported by: Ben Owned by:
Priority: normal Component: FileZilla Client
Keywords: Site Manager Crash Cc:
Component version: Operating system type: Windows
Operating system version: Vista Enterprise 32-bit SP 1 on Intel Pentium 4

Description

I am currently running FileZilla 3.1.5.1 but this issue has been happening on previous versions as well. When I try to open the site manager (either from the File Menu, toolbar icon, or CTRL+S shortcut) FileZilla crashes. The Vista crash information is as follows:

Problem signature:

Problem Event Name: APPCRASH
Application Name: filezilla.exe
Application Version: 3.1.5.1
Application Timestamp: 491ef087
Fault Module Name: filezilla.exe
Fault Module Version: 3.1.5.1
Fault Module Timestamp: 491ef087
Exception Code: c0000005
Exception Offset: 000f93ba
OS Version: 6.0.6001.2.1.0.256.4
Locale ID: 1033
Additional Information 1: c8ab
Additional Information 2: acabdb71ca6eefd3d99d005ccaed89e0
Additional Information 3: b0ad
Additional Information 4: 5a06b601ee3949bc6ce4e5fc90e3e2d4

I am able to use the rest of the application but just can't have saved sites. If there is any further information that you would like I'd be happy to update the incident.

Change History (5)

comment:1 Changed 11 years ago by Tim Kosse

Status: newmoreinfo

Can you access the sites through the dropdown arrow next to the sitemanager icon in the toolbar?

comment:2 Changed 11 years ago by Ben

Status: moreinfonew

Currently I do not have any sites in the site manager so I cannot access any sites through the dropdown arrow.

However I used to have sites in the site manager (sites that I added a long time ago) but they disappeared when I blew away my app data trying to see if it was something related to my profile that was causing the crash. At that time I could still use any sites in the dropdown.

comment:3 Changed 11 years ago by Tim Kosse

Status: newmoreinfo

So it still crashes even though you deleted all the settings files?

comment:4 Changed 11 years ago by Ben

Status: moreinfonew

That is correct. It still crashes even though I've deleted the following folders and everything in them:

C:\Program Files\FileZilla FTP Client
C:\Users\bepratt\AppData\Roaming\FileZilla

comment:5 Changed 11 years ago by Ben

Resolution: fixed
Status: newclosed

Worked with codesquid IRC to determine the problem was related to Vista storing some stale .xrc files in C:\Users\<username>\AppData\Local\VirtualStore\Program Files\

I deleted the directories "FileZilla Client" and "FileZilla FTP Client" stored in that directory, installed FileZilla 3.1.5.1 and everything is working once again.

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