Revamping Bug reporting
|Reported by:||eisb||Owned by:|
|Keywords:||Cc:||eisb, Tim Kosse, Alexander Schuch|
|Component version:||Operating system type:|
|Operating system version:|
I consider this a gross bug, but I didn't want it deleted for being out of place.
As a new, non-programmer user of FileZilla, I saw the "please report all bugs" on my first run and decided to comply. Unfortunately, I assume most people who think the same thing will stop short of reporting bugs and feature requests because of the insane process that stands between them and the submit button.
There were at least 11 steps involved over three separate websites/programs before I could even begin typing up my bug/feature request, and this must be changed if you want the wider community to contribute.
The steps I had to follow:
- Search through FileZilla menus for bug reporting.
- Find FileZilla website in "About" or web search.
- Note no mention of bug reporting on menu; see brief mention only on introduction page.
- Get to SourceForge, click on "Bugs".
- Click on "Login to Submit New".
- Click "Register".
- Fill out form.
- Check email for confirmation message.
- Find FileZilla project page again.
- Click "Bugs".
- Click "Submit New".
- Fill out Bug submission form.
And that doesn't even count searching through the existing requests and looking for possible matches.
Any non-programmer user without the stubborn tenacity to complete the bug request would have dropped off long before the "Register" page which would be a big enough block to turn most people off from going on.
The Bug reporting procedure NEEDS to be fixed. The ideal solution would be to have a menu within FileZilla that would bring up a bug reporting form -- such as "Report Bug" to the right of "Help" (or even under the help menu). At the very least, this menu could bring the user to the Bug Reporting page or Feature Request page on SourceForge, at which point anonymous submissions would have to be allowed (or if there's a way to have a general "Anonymous FileZilla User" account that would automatically be logged into if the page referral is from the FileZilla client itself and there is not already a SF user cookie in play on that computer).
Whatever happens, if FileZilla's community is genuinely wanting people to participate, there need to be dramatic changes.