Opened 6 weeks ago
#13178 new Bug report
my website doesn't connect
| Reported by: | NathalieB | Owned by: | |
|---|---|---|---|
| Priority: | high | Component: | FileZilla Server |
| Keywords: | server, connection | Cc: | NathalieB |
| Component version: | Operating system type: | Windows | |
| Operating system version: | Windows 11 Pro - 24H2 |
Description
Hi,
I am trying to connect my website to export files, but my website doesn't connect.
I updated Filezilla to make sure it works.
my website is in Squarespace and I don't have FTP, I saw in the forums that I could use my domain name without the Htpps:/ - I tried with and without www.
I put my website login informations and I keep getting this message
Status: Connecting to 198.49.23.144:21...
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server
I also tried to connect via file-site manger new site (tried FTP and SFTP protocols) and still no connections. I also tried all the options for logon types. Still nothing.
I am out of ideas, could you help me please?
Thank you so much and have a great day,
Nathalie
