Opened 2 weeks ago

#13178 new Bug report

my website doesn't connect

Reported by: NathalieB Owned by:
Priority: high Component: FileZilla Server
Keywords: server, connection Cc: NathalieB
Component version: Operating system type: Windows
Operating system version: Windows 11 Pro - 24H2

Description

Hi,
I am trying to connect my website to export files, but my website doesn't connect.
I updated Filezilla to make sure it works.

my website is in Squarespace and I don't have FTP, I saw in the forums that I could use my domain name without the Htpps:/ - I tried with and without www.

I put my website login informations and I keep getting this message

Status: Connecting to 198.49.23.144:21...
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server

I also tried to connect via file-site manger new site (tried FTP and SFTP protocols) and still no connections. I also tried all the options for logon types. Still nothing.

I am out of ideas, could you help me please?

Thank you so much and have a great day,
Nathalie

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