Connection Timeout Issue with FTP Server

[Josiah Jackson]

I am experiencing an issue while trying to connect to the FTP server at ftptms.acquiremedia.com. Interestingly, my colleagues are able to connect without any issues, but another client is also encountering the same problem. Below are the latest details of my connection attempts:

1. Connection Attempt:

• Time: 11:10:43
• Status: Resolving address of ftptms.acquiremedia.com
• Connecting to: 34.66.114.227:21
• Status: Connection established, waiting for welcome message.
• Warning: Insecure server, it does not support FTP over TLS.

2. User Authentication:

• Command: USER universal
• Response: 331 Please specify the password.
• Command: PASS (password hidden for security)

3. Connection Timeout:

• Error: Connection timed out after 20 seconds of inactivity.
• Error: Could not connect to server.
• Status: Waiting to retry...

4. Second Connection Attempt:

• Status: Resolving address of ftptms.acquiremedia.com
• Connecting to: 34.66.114.227:21
• Status: Connection established, waiting for welcome message.
• Response: 220 (vsFTPd 3.0.2)
• Command: AUTH TLS
• Response: 530 Please login with USER and PASS.
• Command: AUTH SSL
• Response: 530 Please login with USER and PASS.
• Warning: Insecure server, it does not support FTP over TLS.

5. Re-attempt User Authentication:

• Command: USER universal
• Response: 331 Please specify the password.
• Command: PASS
• Error: Connection timed out after 20 seconds of inactivity.
• Error: Could not connect to server.

Despite my colleagues being able to connect successfully, I continue to face this timeout issue. Additionally, the fact that another client is experiencing the same problem raises concerns about a possible underlying issue.

Could you please advise on how I can resolve this matter? Any assistance would be greatly appreciated.

[Tim Kosse]

but another client is also encountering the same problem

That means it's not an issue with FileZilla.

Are your colleagues connecting to the server using the same user account? If yes, the issue is on your end, most likely due to some firewall or NAT router interfering with the connection.

If your colleagues are connecting using different user accounts, then something must be wrong with that particular account on the server. If so, you need to contact the server administrator for further assistance.