Opened 11 months ago

Last modified 11 months ago

#12931 moreinfo Bug report

All folders time out after NewTek WebHosting moved servers.

Reported by: Jack Owned by:
Priority: normal Component: FileZilla Client
Keywords: timed out, directory Cc: Jack
Component version: 3.64.0 Operating system type: Windows
Operating system version: Windows 10 Pro


Ever since my host provider NewTek Web Hosting changed our servers (shared) we get timed out on opening any folder.

FileZilla is at the latest level. See about at end of this.

09:56:27 Status: Initializing TLS...
09:56:27 Status: TLS connection established.
09:56:27 Status: Logged in
09:56:27 Status: Retrieving directory listing of "/ftp/troubleshooting"...
09:56:27 Command: CWD /ftp/troubleshooting
09:56:27 Response: 250 CWD command successful.
09:56:27 Command: TYPE I
09:56:27 Response: 200 Type set to I.
09:56:27 Command: PASV
09:56:28 Response: 227 Entering Passive Mode (216,119,91,155,242,67).
09:56:28 Command: LIST
09:56:28 Response: 150 Opening BINARY mode data connection.
09:56:48 Error: Connection timed out after 20 seconds of inactivity
09:56:48 Error: Failed to retrieve directory listing

Ticket email response from NewTek.
Thank you for contacting Newtek Technology Solutions. My name is Nick with the Technical Support Team.

This appears to be an issue specific to Filezilla as I was able to replicate your error in Filezilla but used WinSCP and was able to not only connect but drill down to the troubleshooting folder you mentioned. Please see images below.

FileZilla About screen.
FileZilla Client

Version: 3.64.0

Build information:

Compiled for: x86_64-w64-mingw32
Compiled on: x86_64-pc-linux-gnu
Build date: 2023-04-26
Compiled with: x86_64-w64-mingw32-gcc (GCC) 10-win32 20210110
Compiler flags: -O2 -g -Wall -Wextra -Wno-deprecated-copy -ffunction-sections -fdata-sections -Wno-cast-function-type

Linked against:

wxWidgets: 3.2.1
SQLite: 3.39.4
GnuTLS: 3.8.0

Operating system:

Name: Windows 10 (build 18363), 64-bit edition
Version: 10.0
Platform: 64-bit system
CPU features: sse sse2 sse3 ssse3 sse4.1 sse4.2 avx avx2 aes pclmulqdq rdrnd bmi bmi2 adx lm
Settings dir: C:\Users\Jack\AppData\Roaming\FileZilla\

Change History (1)

comment:1 by Tim Kosse, 11 months ago

Status: newmoreinfo

Did they attempt to use FTP over TLS with WinSCP? WinSCP is insecure by default, as it only uses plain FTP unless instructed otherwise.

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