Opened 3 months ago

Last modified 3 months ago

#12746 new Bug report

Filezilla Client randomly crashes on exit

Reported by: Filippo Dinolfo Owned by:
Priority: normal Component: FileZilla Client
Keywords: Cc:
Component version: Operating system type: Windows
Operating system version:

Description

This seems to be happening at random when I close the client. Sometimes I will get a report like this, and other times it will exit with no issues. In both instances, I do not get a crash dialog, the program appears to exit just fine, but these events will show up in Event Viewer and Reliability report under Windows 10 and 11.

OS is Windows 11 64Bit.
Platform is 12th Gen Intel Alder Lake, 12600K
32GB DDR4 Memory

I have attached crash dumps, so hopefully they reveal something.

Steps to reproduce the issue:
Open Filezilla Client.
Close Filezilla Client. You don't have to transfer or connect for the crash on exit to happen. It is intermittant.

Source
FileZilla FTP Client

Summary
Stopped working

Date
‎7/‎9/‎2022 1:18 PM

Status
Report sent

Description
Faulting Application Path: C:\Program Files (x86)\FileZilla FTP Client\filezilla.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: filezilla.exe
Application Version: 3.60.1.0
Application Timestamp: 00000000
Fault Module Name: libfilezilla-25.dll
Fault Module Version: 0.37.2.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 0006bfa0
OS Version: 10.0.22000.2.0.0.768.101
Locale ID: 4105
Additional Information 1: 0ae6
Additional Information 2: 0ae6a0829a15e53d618c7a5d1168fbf9
Additional Information 3: 5ee6
Additional Information 4: 5ee6bb8c36d6da3df6b1517d3eaecc1e

Extra information about the problem
Bucket ID: 7fce7a87fd49ce6682ec8408d5ee4062 (1363609960670183522)

Attachments (1)

filezilla-crashdumps.zip (1.1 MB ) - added by Filippo Dinolfo 3 months ago.

Download all attachments as: .zip

Change History (3)

by Filippo Dinolfo, 3 months ago

Attachment: filezilla-crashdumps.zip added

comment:1 by Tim Kosse, 3 months ago

Status: newmoreinfo

OS is Windows 11 64Bit.

Exception Offset: 0006bfa0 (a 32bit number)

Any particular reason you are using the slow 32bit build of FileZilla on a modern 64bit system?

comment:2 by Filippo Dinolfo, 3 months ago

Status: moreinfonew

I wanted to install sans the sponsored installer. I downloaded the plain one and it seems I grabbed the 32-bit one instead.

32-bit apps haven't been an issue before, though. Only one other app, Pidgin runs into the same issue. I've installed the 64 bit version now and we'll see if the issue comes up again.

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