Opened 2 months ago

Closed 2 months ago

#12510 closed Bug report (worksforme)

Filezilla Pro not accepting valid Mac App subscription

Reported by: mmaslen Owned by:
Priority: normal Component: FileZilla Client
Keywords: Cc:
Component version: Operating system type: OS X
Operating system version:

Description


Attachments (1)

Screen Shot 2021-08-20 at 12.45.20 pm.png (489.3 KB ) - added by mmaslen 2 months ago.
Valid subscription - not being recognised and app unusuable

Download all attachments as: .zip

Change History (3)

by mmaslen, 2 months ago

Valid subscription - not being recognised and app unusuable

comment:1 by meijerg, 2 months ago

I had the same problem. Downloaded the app from Mac App Store, purchased subscription and the app is just not working. Keeps showing the "subscribe" screen.

Was able to work around this by

  • delete the app (dragging it into the bin)
  • empty the bin
  • download again from Mac App Store

Now it is working.

comment:2 by Tim Kosse, 2 months ago

Resolution: worksforme
Status: newclosed

Sometimes the store system doesn't update the app receipt as it should. In this case removing and re-downloading FileZilla Pro forces the system to issue a new receipt.

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