Opened 22 months ago
Closed 22 months ago
#12510 closed Bug report (worksforme)
Filezilla Pro not accepting valid Mac App subscription
|Reported by:||mmaslen||Owned by:|
|Component version:||Operating system type:||OS X|
|Operating system version:|
Change History (3)
by , 22 months ago
|Attachment:||Screen Shot 2021-08-20 at 12.45.20 pm.png added|
comment:1 by , 22 months ago
I had the same problem. Downloaded the app from Mac App Store, purchased subscription and the app is just not working. Keeps showing the "subscribe" screen.
Was able to work around this by
- delete the app (dragging it into the bin)
- empty the bin
- download again from Mac App Store
Now it is working.
comment:2 by , 22 months ago
|Status:||new → closed|
Sometimes the store system doesn't update the app receipt as it should. In this case removing and re-downloading FileZilla Pro forces the system to issue a new receipt.
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Valid subscription - not being recognised and app unusuable