Opened 4 months ago

Closed 3 months ago

#12506 closed Bug report (worksforme)

Filezilla Pro: MacOS Subscription

Reported by: aisoftware Owned by:
Priority: normal Component: FileZilla Client
Keywords: macOS, Big Sur, App Store, Cc:
Component version: Operating system type: OS X
Operating system version: macOS Big Sur 11.5.1

Description

The application fails to move beyond Getting started with FileZilla Pro screen upon purchase from the MacOS App Store. When the only options available are Subscribe (center screen under logo) or Quit (bottom right). I cancelled the subscription. Pressing the Subscribe button only extends the subscription after current subscription period ends.

Attachments (2)

MacOSInfo.png (90.2 KB ) - added by aisoftware 4 months ago.
MacOS Info Screenshot
FileZillaInfo.png (44.8 KB ) - added by aisoftware 4 months ago.
FileZilla info

Download all attachments as: .zip

Change History (5)

by aisoftware, 4 months ago

Attachment: MacOSInfo.png added

MacOS Info Screenshot

by aisoftware, 4 months ago

Attachment: FileZillaInfo.png added

FileZilla info

comment:1 by Tim Kosse, 4 months ago

Status: newmoreinfo

Please start FileZilla Pro and attempt a restore. If this doesn't work, please press Tab, then Cmd+Shift+L and submit the resulting log.

comment:2 by meijerg, 3 months ago

Status: moreinfonew

I had the same problem. Downloaded the app from Mac App Store, purchased subscription and the app is just not working. Keeps showing the "subscribe" screen.

Was able to work around this by

  • delete the app (dragging it into the bin)
  • empty the bin
  • download again from Mac App Store

Now it is working.

comment:3 by Tim Kosse, 3 months ago

Resolution: worksforme
Status: newclosed
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