Opened 7 weeks ago

Closed 7 weeks ago

Last modified 7 weeks ago

#12404 closed Bug report (worksforme)

FileZilla Pro 3.53.1 Unable to Update App from Apple Store

Reported by: Diane Challenor Owned by:
Priority: normal Component: Unknown
Keywords: Apple, Store, update, Cc:
Component version: Operating system type: Other
Operating system version:

Description

I've tried a few times over the last few days to update my FileZilla Pro app to FileZilla V3.53.1 from the Apple Store. A message tells me: "Unable to Download App. FileZilla Pro could not be installed. Please try again later." Is there a problem? I've paid my annual subscription. My computer is an iMac running Big Sur 11.0.1

Attachments (2)

FileZilla Pro Apple Store Message 1.png (64.7 KB ) - added by Diane Challenor 7 weeks ago.
Error message from the Apple Store
FileZilla New Update Details.png (91.5 KB ) - added by Diane Challenor 7 weeks ago.
Details of new update

Download all attachments as: .zip

Change History (4)

by Diane Challenor, 7 weeks ago

Error message from the Apple Store

by Diane Challenor, 7 weeks ago

Details of new update

comment:1 by Tim Kosse, 7 weeks ago

Resolution: worksforme
Status: newclosed

This message comes directly from the App Store, we have no influence over it.

Please make sure you have the latest version of macOS installed (11.2.3 as of writing this) and check that your system clock, including timezone configuration, is set correctly.

Contact Apple for further assistance if the issue persists.

comment:2 by Diane Challenor, 7 weeks ago

Thank you for your quick response. Good News: This morning I went back to the Apple App store and once again try to update my FileZilla Pro, and I was successful. So whatever the problem was it has been resolved. Phew!

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