All transfers fail

[Marina Babich]

Hello,

I use Filezilla for 10 years uploading video to different stocks. Three weeks ago I lost ability to get any successful transfer to Shutterstock. Uploads to Adobestock are OK. Here below I explain the problem and copy the log.

• For three weeks I cannot get any positive transfer on Filezilla (Cyberduck shows the same problem) uploading my 4K video files mp4
• No problems with uploading to other footage stocks
• Filezilla version and my PC data is attached No1
• I tried all possible setting of FZ but no result. My usual setting you can see attached No2
• I tried to upload on three different PC – the same
• Transfer starts and proceeds with no problem, reaches 100%, waits and starts again. You can see screen shot of the waiting and the log in this moment attached No3
• If I change the time of the waiting still it will start again and again but later
• I have good internet by the way
• The transfer of the file was done twice then it dropped to the Fail box of Filezilla as you see attached No4 and No5. Below this letter can see the log of these two transfers and failure also I attach No 6 the screen shot of the file as it appeared on my SS Submit content page. I NEVER MANAGE TO RECEIVE SUCCESSFUL RESULT SHOWED BY FILEZILLA but the files are transferred. Corrupted or not I don’t know. But SS gives me failure note attached No7.
• I live in Turkey. Fethiye city, Mugla region. The transfer trial has been done 28 August 2020 around 16:40-17:10. I tried in different time different days. No result.

If you have any questions feel free to contact me marinabmw@… or whatsapp +905306008857.

I hope for your assistance because SS is failing to answer me.

Best regards,
Maryna

LOG readings:
Status: Resolving address of ftps.shutterstock.com
Status: Connecting to 52.205.7.144:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Status: Logged in
Status: Retrieving directory listing...
Status: Directory listing of "/" successful
Status: Resolving address of ftps.shutterstock.com
Status: Connecting to 52.205.7.144:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Status: Logged in
Status: Starting upload of C:\Users\Marina\Desktop\Fiezilla fail\Viewing kitchen worktop in Turkish style.mp4
Command: CWD /
Response: 250 CWD command successful
Command: PWD
Response: 257 "/" is the current directory
Command: TYPE I
Response: 200 Type set to I
Command: PASV
Response: 227 Entering Passive Mode (18,212,16,26,196,192).
Command: STOR Viewing kitchen worktop in Turkish style.mp4
Response: 150 Opening BINARY mode data connection for Viewing kitchen worktop in Turkish style.mp4
Error: Connection timed out after 40 seconds of inactivity
Error: File transfer failed after transferring 58 890 988 bytes in 750 seconds
Status: Resolving address of ftps.shutterstock.com
Status: Connecting to 52.21.216.206:21...
Status: Connection established, waiting for welcome message...
Response: 220-Welcome to the Shutterstock FTP site.
Response: To log in, use the email address and password associated with your Shutterstock Contributor account (​http://submit.shutterstock.com).
Response: Files you upload via FTP will appear in your account when they have been processed by our system. To submit this content for review, navigate to the Content Editor, and enter the required information for each image or clip.
Response:
Response: NOTE:
Response: - Filenames may contain only alphanumeric characters (A-Z, a-z, 0-9), spaces, commas, hyphens, periods, @ signs, and underlines.
Response: - Files must be less than 4GB. Larger files will be rejected with a “426 Operation Not Permitted” error.
Response: 220 Shutterstock FTP Site
Command: AUTH TLS
Response: 234 AUTH TLS successful
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Command: USER marinabmw@…
Response: 331 Password required for marinabmw@…
Command: PASS *
Response: 230 User marinabmw@… logged in
Command: OPTS UTF8 ON
Response: 200 UTF8 set to on
Command: PBSZ 0
Response: 200 PBSZ 0 successful
Command: PROT P
Response: 200 Protection set to Private
Status: Logged in
Status: Starting upload of C:\Users\Marina\Desktop\Fiezilla fail\Viewing kitchen worktop in Turkish style.mp4
Command: CWD /
Response: 250 CWD command successful
Status: Retrieving directory listing of "/"...
Command: TYPE I
Response: 200 Type set to I
Command: PASV
Response: 227 Entering Passive Mode (35,171,182,226,199,6).
Command: MLSD
Response: 150 Opening BINARY mode data connection for MLSD
Response: 226 Transfer complete
Command: PASV
Response: 227 Entering Passive Mode (35,171,182,226,198,229).
Command: STOR Viewing kitchen worktop in Turkish style.mp4
Response: 150 Opening BINARY mode data connection for Viewing kitchen worktop in Turkish style.mp4
Status: Disconnected from server: ECONNABORTED - Connection aborted
Error: Connection timed out after 40 seconds of inactivity
Error: File transfer failed after transferring 58 890 988 bytes in 747 seconds
Status: Resolving address of ftps.shutterstock.com
Status: Connecting to 3.217.192.145:21...
Status: Connection established, waiting for welcome message...
Response: 220-Welcome to the Shutterstock FTP site.
Response: To log in, use the email address and password associated with your Shutterstock Contributor account (​http://submit.shutterstock.com).
Response: Files you upload via FTP will appear in your account when they have been processed by our system. To submit this content for review, navigate to the Content Editor, and enter the required information for each image or clip.
Response:
Response: NOTE:
Response: - Filenames may contain only alphanumeric characters (A-Z, a-z, 0-9), spaces, commas, hyphens, periods, @ signs, and underlines.
Response: - Files must be less than 4GB. Larger files will be rejected with a “426 Operation Not Permitted” error.
Response: 220 Shutterstock FTP Site
Command: AUTH TLS
Response: 234 AUTH TLS successful
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Command: USER marinabmw@…
Response: 331 Password required for marinabmw@…
Command: PASS *
Response: 530 Login incorrect.
Error: Critical file transfer error
Status: Resolving address of ftps.shutterstock.com
Status: Connecting to 3.217.192.145:21...
Status: Connection established, waiting for welcome message...
Response: 220-Welcome to the Shutterstock FTP site.
Response: To log in, use the email address and password associated with your Shutterstock Contributor account (​http://submit.shutterstock.com).
Response: Files you upload via FTP will appear in your account when they have been processed by our system. To submit this content for review, navigate to the Content Editor, and enter the required information for each image or clip.
Response:
Response: NOTE:
Response: - Filenames may contain only alphanumeric characters (A-Z, a-z, 0-9), spaces, commas, hyphens, periods, @ signs, and underlines.
Response: - Files must be less than 4GB. Larger files will be rejected with a “426 Operation Not Permitted” error.
Response: 220 Shutterstock FTP Site
Command: AUTH TLS
Response: 234 AUTH TLS successful
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Command: USER marinabmw@…
Response: 331 Password required for marinabmw@…
Command: PASS *
Response: 530 Login incorrect.
Error: Critical file transfer error
Status: Resolving address of ftps.shutterstock.com
Status: Connecting to 3.217.192.145:21...
Status: Connection established, waiting for welcome message...
Response: 220-Welcome to the Shutterstock FTP site.
Response: To log in, use the email address and password associated with your Shutterstock Contributor account (​http://submit.shutterstock.com).
Response: Files you upload via FTP will appear in your account when they have been processed by our system. To submit this content for review, navigate to the Content Editor, and enter the required information for each image or clip.
Response:
Response: NOTE:
Response: - Filenames may contain only alphanumeric characters (A-Z, a-z, 0-9), spaces, commas, hyphens, periods, @ signs, and underlines.
Response: - Files must be less than 4GB. Larger files will be rejected with a “426 Operation Not Permitted” error.
Response: 220 Shutterstock FTP Site
Command: AUTH TLS
Response: 234 AUTH TLS successful
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Command: USER marinabmw@…
Response: 331 Password required for marinabmw@…
Command: PASS *
Response: 530 Login incorrect.
Error: Critical file transfer error
Status: Resolving address of ftps.shutterstock.com
Status: Connecting to 3.217.192.145:21...
Status: Connection established, waiting for welcome message...
Response: 220-Welcome to the Shutterstock FTP site.
Response: To log in, use the email address and password associated with your Shutterstock Contributor account (​http://submit.shutterstock.com).
Response: Files you upload via FTP will appear in your account when they have been processed by our system. To submit this content for review, navigate to the Content Editor, and enter the required information for each image or clip.
Response:
Response: NOTE:
Response: - Filenames may contain only alphanumeric characters (A-Z, a-z, 0-9), spaces, commas, hyphens, periods, @ signs, and underlines.
Response: - Files must be less than 4GB. Larger files will be rejected with a “426 Operation Not Permitted” error.
Response: 220 Shutterstock FTP Site
Command: AUTH TLS
Response: 234 AUTH TLS successful
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Command: USER marinabmw@…
Response: 331 Password required for marinabmw@…
Command: PASS *
Response: 230 User marinabmw@… logged in
Command: OPTS UTF8 ON
Response: 200 UTF8 set to on
Command: PBSZ 0
Response: 200 PBSZ 0 successful
Command: PROT P
Response: 200 Protection set to Private
Status: Logged in
Status: Retrieving directory listing of "/"...
Command: CWD /
Response: 250 CWD command successful
Command: TYPE I
Response: 200 Type set to I
Command: PASV
Response: 227 Entering Passive Mode (35,171,182,226,195,165).
Command: MLSD
Response: 150 Opening BINARY mode data connection for MLSD
Response: 226 Transfer complete
Status: Directory listing of "/" successful
Status: Disconnected from server

[Marina Babich]

Filezilla version and PC data

[Marina Babich]

Filezilla auto setting

[Marina Babich]

100% trasfer

[Marina Babich]

Filezilla log showing inactivity

[Marina Babich]

Transfer failed

[Marina Babich]

View on uploaded files on my Shutterstoch uploads page

[Marina Babich]

Shutterstock reports on corrupted files

[Marina Babich]

Problem description and log copy in Word format

[Tim Kosse]

Since it affects other clients as well, this isn't an issue with FileZilla.

With FTP, the control connection stays idle during transfers. Most likely a faulty firewall or NAT router is closing the control connection in violation of the NAT Behavioral Requirements for TCP outlined in RFC 5382.

For a test, try disabling, or better yet uninstall all firewalls and bypass any NAT router on your end by plugging your computer directly into your modem.

In case of a server-side firewall interfering with the connection contact the server administrator for further assistance.