Opened 5 months ago

#12189 new Bug report

Quick Connect failure

Reported by: chris Owned by:
Priority: normal Component: FileZilla Client
Keywords: Cc:
Component version: Operating system type: Windows
Operating system version: Windows 10 - all updates applied

Description

If I use Quick Connect FileZilla reports that I am connected,

Status: Resolving address of ftp.tenerifeinsurance.biz
Status: Connecting to 213.171.193.5:21...
Status: Connection established, waiting for welcome message...
Status: Insecure server, it does not support FTP over TLS.
Status: Server does not support non-ASCII characters.
Status: Logged in
Status: Retrieving directory listing...
Status: Directory listing of "/htdocs" successful

but as soon as I try to transfer a file it reports
Status: Resolving address of ftp.tenerifeinsurance.biz
Status: Connecting to 213.171.193.5:21...
Status: Connection established, waiting for welcome message...
Status: Insecure server, it does not support FTP over TLS.
Command: USER tenerifeinsurance.biz
Response: 331 User tenerifeinsurance.biz OK. Password required
Command: PASS
Response: 530 Authentication failed, sorry
Error: Critical error: Could not connect to server
Status: Disconnected from server
Status: Delaying connection for 5 seconds due to previously failed connection attempt...
Status: Resolving address of ftp.tenerifeinsurance.biz
Status: Connecting to 213.171.193.5:21...
Status: Connection established, waiting for welcome message...
Status: Insecure server, it does not support FTP over TLS.
Command: USER tenerifeinsurance.biz
Response: 331 User tenerifeinsurance.biz OK. Password required
Command: PASS

Response: 530 Authentication failed, sorry
Error: Critical error: Could not connect to server
Status: Disconnected from server
Status: Delaying connection for 5 seconds due to previously failed connection attempt...
Status: Resolving address of ftp.tenerifeinsurance.biz
Status: Connecting to 213.171.193.5:21...
Status: Connection established, waiting for welcome message...
Status: Insecure server, it does not support FTP over TLS.
Command: USER tenerifeinsurance.biz
Response: 331 User tenerifeinsurance.biz OK. Password required
Command: PASS
Response: 530 Authentication failed, sorry
Error: Critical error: Could not connect to server

However, if I retype the Host, Username and Password, files are transferred without any problems.

I have uninstalled, rebooted and reinstalled, with the latest 64 bit version 3.48.1, but the error is the same.

Any advice would be appreciated.

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