Opened 7 weeks ago

Closed 7 weeks ago

#12152 closed Bug report (worksforme)

Videos not uploading to Server completely

Reported by: sunbreaker7 Owned by:
Priority: high Component: FileZilla Client
Keywords: Cc:
Component version: Operating system type:
Operating system version:

Description

I have tried to upload my videos to my server, but have come with a technical issue where the server doesn't receive all the data within those video files. They come out half-baked, so to speak. I can view the video on my server-end to a certain point before it cuts off, indicating that the video did not upload 100%, despite the server giving me a report that the uploading was successful.

I used to have no problem uploading similar videos to my server until now suddenly. I think it had something to do with an update, perhaps. Nothing else has changed in my settings and content I upload before the problem occurred.

My file size for my videos is on average 1-2gb, and they are in mp4 format. I still got plenty of space to go around on my server.

The videos often upload until 60-70% before calling for action on my part. I can overwrite the file in which case it just starts the file uploading from the beginning until the same issue appears once again. If I press "Resume", it will simply not upload the rest of the data and claim it is finished even though it is not.

Thus far I have:

  • disabled my firewall
  • Changed the timeout setting to 0.
  • Changed the speed limit box to unchecked.
  • Changed the default transfer type from Auto to Binary.
  • Changed the default file exists action from "Ask for action" to "Resume"

I have tried every different combination possible with these settings to see if they help, but no help.

When I gave the same files to my brother for him to try to upload them on the same server using his computer in a different house with his own internet and settings, he was able to upload them to 95% before hitting the same issue. He was able to get further than I ever could despite many attempts, but somehow neither of us can hit 100% upload without issues.

The feedback I get on the console reads:

  • Response: 451 [Name of the video file]: Append/Restart not permitted, try again.
  • Error: File transfer failed

I hope this is enough information to get you started, but feel free to ask more information and I will provide it.

Change History (1)

comment:1 Changed 7 weeks ago by Tim Kosse

Resolution: worksforme
Status: newclosed

Connection failures can always happen, the Internent is inherently unreliable. This is why FTP in general supports resume of transfers.

Unfortunately your server administrator has configured the server not to allow resume of uploads. Contact your server administrator and have the server configuration changed.

Note: See TracTickets for help on using tickets.