Opened 9 months ago

Closed 9 months ago

#12122 closed Bug report (rejected)

Unable to download

Reported by: Manuel Garrido-Lecca Owned by:
Priority: high Component: FileZilla Client
Keywords: App Store, Update Cc:
Component version: 3.46.3 Operating system type: OS X
Operating system version: 10.15.3

Description

Until a couple of days ago I was able to upload and download files without any issues. The day before yesterday, FileZilla Pro simply could not download any files from the servers I usually work with. It started showing “Fail to open …”, “File Transfer failed…”, etc. messages. I bought FillaZilla Pro from the App Store and I noticed that I was working with version 3.46.3, (the only version currently available at the App Store). After noticing that I went to the FileZilla site and downloaded version 3.47.1 and all the issues were resolved, I was able to upload and download without any problems. After 48 hours of using version 3.47.1 the application simply “disappeared”, (there was a big translucent “?” superimposed over the FileZilla icon), and that version of the application was not operational anymore. I am assuming that has to do with some type of “payment” issue, (buying the application from the developer’s site and not a third party distributor like Apple), so I went back to the App Store, I downloaded their version and the “File Transfer failed…” problem instantly came back. Is there a way to authorize the latest version of FileZille Pro, (downloaded from the FileZilla website), and continue to use it normally? How can I solve this problem since the App Store does not have the current version and it is almost impossible to contact them? I really need to fix this issue because my work involves uploading and downloading files from FTP servers on a daily basis.

Attachments (3)

Screen Shot 2020-03-03 at 09.52.38.png (1.5 MB ) - added by Manuel Garrido-Lecca 9 months ago.
Screen Shot 2020-03-03 at 10.03.59.png (943.6 KB ) - added by Manuel Garrido-Lecca 9 months ago.
Screen Shot 2020-03-03 at 10.16.09.png (1.9 MB ) - added by Manuel Garrido-Lecca 9 months ago.

Download all attachments as: .zip

Change History (7)

by Manuel Garrido-Lecca, 9 months ago

by Manuel Garrido-Lecca, 9 months ago

by Manuel Garrido-Lecca, 9 months ago

comment:1 by Tim Kosse, 9 months ago

Resolution: worksforme
Status: newclosed

You are attempting to download to a protected system directory.

Please select a local directory you have permission to write to, preferably within your home directory.

Regarding the version on the Mac App Store, we have already submitted the new version to Apple for review. This process may take some time.

comment:2 by Manuel Garrido-Lecca, 9 months ago

Hello and thank you for your answer. Maybe I did not make myself clear enough on my first communication. I am working and attempting to download files WITHIN my own directory. A 100% inside my own directory, the one same one I use everyday and this “Permissions” issue just appeared out of the blue. No changes were made or anything like that. And, besides that, the 48 hours that I was able to work with the latest version NO PERMISSIONS bugs occurred, everything worked very smoothly. Please … I need to solve this issue ASAP! Thank you!

comment:3 by Manuel Garrido-Lecca, 9 months ago

Resolution: worksforme
Status: closedreopened

Hello and thank you for your answer. Maybe I did not make myself clear enough on my first communication. I am working and attempting to download files WITHIN my own directory. A 100% inside my own directory, the one same one I use everyday and this “Permissions” issue just appeared out of the blue. No changes were made or anything like that. And, besides that, the 48 hours that I was able to work with the latest version NO PERMISSIONS bugs occurred, everything worked very smoothly. Please … I need to solve this issue ASAP! Thank you!

comment:4 by Tim Kosse, 9 months ago

Resolution: rejected
Status: reopenedclosed

/var is a protected system directory, you cannot download to that location.

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