Opened 5 months ago

Closed 5 months ago

#11859 closed Bug report (rejected)

My filezilla will not sign on to mtfgateway.changehealthcare.com

Reported by: Debbie Reeves Owned by:
Priority: high Component: FileZilla Client
Keywords: Cc:
Component version: Operating system type:
Operating system version:

Description

I sign on filezilla to download my acceptance/denial reports from changehealthcare. One day it would not connect. My software is with Imagine(CPU) in California. They originally set it up my filezilla with Change Healthcare. Now that I am having problems connecting they say they can't help me. My submitter number is TSOHS5A. My receiver ID is 133052274. I get connection timed out after 20 seconds of inactivity. Then could not connect to server. When I try to connect it says open "TSOHS5A@…"22 I apologize but I am a billing company and very ignorant to so much of this.

Change History (1)

comment:1 Changed 5 months ago by Tim Kosse

Resolution: rejected
Status: newclosed

There simply is no server assigned to that particular hostname. If there should be, contact your server administrator or server hosting provider for assistance.

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