Opened 6 years ago
Last modified 6 years ago
#11681 moreinfo Bug report
I lost everything during the last update.
| Reported by: | Claude Desjardins | Owned by: | |
|---|---|---|---|
| Priority: | high | Component: | FileZilla Client |
| Keywords: | Bug, new versions, 3.35.1. | Cc: | |
| Component version: | 3.34.0 to 3.35.1 | Operating system type: | Windows |
| Operating system version: | Windows 10 Professional version 1803. |
Description
Hi,
Today I opened my FileZilla, as in every day for several years.
In the opening, I had an update to be made dating July 23rd, 2018 for the version 3.35.1.
I clicked to Update.
After a few seconds, an error message appears to me, "an error arrived at the update". I had only the choice of the button "Cancel".
I clicked to cancel.
Afterward I had no more icon of FileZilla on my desktop, on my fast bar, nothing. I verified those folders of FileZilla.
There were only 3 folders. The first one is: C:\Program Files\FileZilla FTP Client\ with a single entitled file "Uninstall".
The second one is :
C:\Users\xxxx\AppData\Roaming\FileZilla\ with 1 SQLITE3 file and 6 XML Documents.
The last one is:
C:\Users\xxxx\AppData\Local\FileZilla\ with around 320 PNG files.
I had no execute file, or file to updated. I could not use the software. I restarted the PC and nothing changed. I am not certainly the only one to have had this problem. I would have liked registering you the code of error and the exact text, but I clicked on the button too fast. Sorry.
For now I downloaded the complete version on your site. That works. I had a waste of considerable time for my company.
Claude.
What was the _exact_ error message?