Opened 6 years ago

Last modified 6 years ago

#11681 moreinfo Bug report

I lost everything during the last update.

Reported by: Claude Desjardins Owned by:
Priority: high Component: FileZilla Client
Keywords: Bug, new versions, 3.35.1. Cc:
Component version: 3.34.0 to 3.35.1 Operating system type: Windows
Operating system version: Windows 10 Professional version 1803.


Today I opened my FileZilla, as in every day for several years.
In the opening, I had an update to be made dating July 23rd, 2018 for the version 3.35.1.
I clicked to Update.
After a few seconds, an error message appears to me, "an error arrived at the update". I had only the choice of the button "Cancel".
I clicked to cancel.
Afterward I had no more icon of FileZilla on my desktop, on my fast bar, nothing. I verified those folders of FileZilla.

There were only 3 folders. The first one is: C:\Program Files\FileZilla FTP Client\ with a single entitled file "Uninstall".

The second one is :
C:\Users\xxxx\AppData\Roaming\FileZilla\ with 1 SQLITE3 file and 6 XML Documents.

The last one is:
C:\Users\xxxx\AppData\Local\FileZilla\ with around 320 PNG files.

I had no execute file, or file to updated. I could not use the software. I restarted the PC and nothing changed. I am not certainly the only one to have had this problem. I would have liked registering you the code of error and the exact text, but I clicked on the button too fast. Sorry.

For now I downloaded the complete version on your site. That works. I had a waste of considerable time for my company.


Change History (1)

comment:1 by Tim Kosse, 6 years ago

Status: newmoreinfo

What was the _exact_ error message?

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