Opened 7 years ago

#11422 new Bug report

I am locked out of my FileZilla forum account - how do I get it unlocked again?

Reported by: Howard Brown Owned by:
Priority: normal Component: Other
Keywords: Cc:
Component version: Operating system type:
Operating system version:


I am unable to access my account in the FileZilla forums. I believe that I my have forgotten my password, and I definitely forgot my user name, but not my user name. Each time I try to use the Forgot Password feature, I am asked for my forgotten user name and my email address, and am told that there was no match for what I tried. Please add a Forgot User Name feature.

Incidentally, I tried registering with a GMail account and was told those are not supported. I don't want to switch to another ISP/EMail service just to use FileZilla. It seems that every other forum trust that sending a password reset email to a user's email address is safe enough.

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