Opened 7 years ago

Last modified 7 years ago

#11143 new Other

Security Concern

Reported by: Charlie Neppell Owned by:
Priority: critical Component: Other
Keywords: security phone_support Cc:
Component version: 3.24.0 Operating system type: Windows
Operating system version: 3.24.0



On Wednesday 1/25, I registered for the “Gold Package”. A technician called and mumbled for about 5 minutes and then loaded some software onto my PC that he said would allow him to diagnose my problem.

He then said he needed to go off for about one hour “to change computers”.

A couple hours later, with no call back, I finally noticed that the software he loaded was still loaded. I immediately deleted it.

I could not get back to this support outfit – I waited over one hour on the phone.

I did reach a tech yesterday who said he could only refund part of my $49.xx. I told him I was not only concerned about getting a refund but was thinking about calling the Montreal police about possible theft of data/files from my PC. It appears as if I immediately got a refund on my credit card. This quickness of this reaction is more concerning.

This morning I ran into the “You have a virus and can’t get out of here” virus. I think I took care of this with the Task Manager.

I am now doing a complete Scan with Windows Defender – but this does not address the issue of what may have been removed from this PC – some sensitive material.

Can you identify the original technician that put the software on my system and press him about what he did and why he didn’t return the call.

Let me know if you think legal intervention is warranted.


303 253 2225 (c)
303 670 2867 (h)

Change History (2)

comment:1 by Tim Kosse, 7 years ago

Priority: highcritical
Status: newmoreinfo

Thank you for bringing this to my attention, this is a serious issue.

Please confirm, do I understand correctly that a technician called you? Did you before that call request support? At which time did that first call happen?

Please also provide a few more information about your purchase:

  • On which website and when did you purchase the gold package?
  • What is the corresponding order number?

comment:2 by Kurt McKee, 7 years ago

Status: moreinfonew

Triage suggestion

This does not appear to be a FileZilla bug.

I recommend closing this ticket.

@cneppell, on several occasions members of my own family have been cold-called by phone scammers, and one person I know fell victim to the scammers and similarly provided access to their personal computer! I sincerely sympathize with you about this incident and I definitely recommend contacting the Montreal police about the incident.

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