password database corrupted; resynch needed

[Caitlin Decatur]

FileZilla was working fine, until it suddenly stopped working. I’ve tried resetting my bluehost cpanel password repeatedly, but the below continues to occur. I’ve typed the password very slowly and carefully. I’m inputting the correct password. I am 100% certain about that. I’ve googled the issue and read that sometimes the password database can get corrupted and a resynch is needed to correct the issue. Here is the most recent, detailed log. The FileZilla version and operating system information is below the log.

Status: Resolving address of ftp.ewickedwebsites.com
Status: Connecting to 66.147.244.135:21...
Status: Connection established, waiting for welcome message...
Status: Initializing TLS...
Status: Verifying certificate...
Status: TLS connection established.
Command: USER ewickedw
Response: 331 User ewickedw OK. Password required
Command: PASS *
Response: 530 Login authentication failed
Error: Critical error: Could not connect to server
Status: Disconnected from server
Trace: CControlSocket::DoClose(64)
Trace: CControlSocket::DoClose(64)
Trace: CControlSocket::DoClose(64)
Trace: CFileZillaEnginePrivate::ResetOperation(0)
Status: Resolving address of ftp.ewickedwebsites.com
Status: Connecting to 66.147.244.135:21...
Status: Connection established, waiting for welcome message...
Trace: CFtpControlSocket::OnReceive()
Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response: 220-You are user number 1 of 1000 allowed.
Response: 220-Local time is now 02:19. Server port: 21.
Response: 220-This is a private system - No anonymous login
Response: 220-IPv6 connections are also welcome on this server.
Response: 220 You will be disconnected after 15 minutes of inactivity.
Trace: CFtpControlSocket::SendNextCommand()
Command: AUTH TLS
Trace: CFtpControlSocket::OnReceive()
Response: 234 AUTH TLS OK.
Status: Initializing TLS...
Trace: CTlsSocket::Handshake()
Trace: CTlsSocket::ContinueHandshake()
Trace: TLS handshake: About to send CLIENT HELLO
Trace: TLS handshake: Sent CLIENT HELLO
Trace: CTlsSocket::OnSend()
Trace: CTlsSocket::OnRead()
Trace: CTlsSocket::ContinueHandshake()
Trace: CTlsSocket::OnRead()
Trace: CTlsSocket::ContinueHandshake()
Trace: TLS handshake: Received SERVER HELLO
Trace: TLS handshake: Processed SERVER HELLO
Trace: CTlsSocket::OnRead()
Trace: CTlsSocket::ContinueHandshake()
Trace: TLS handshake: Received CERTIFICATE
Trace: TLS handshake: Processed CERTIFICATE
Trace: TLS handshake: Received SERVER HELLO DONE
Trace: TLS handshake: Processed SERVER HELLO DONE
Trace: TLS handshake: About to send CLIENT KEY EXCHANGE
Trace: TLS handshake: Sent CLIENT KEY EXCHANGE
Trace: TLS handshake: About to send FINISHED
Trace: TLS handshake: Sent FINISHED
Trace: CTlsSocket::OnRead()
Trace: CTlsSocket::ContinueHandshake()
Trace: TLS handshake: Received NEW SESSION TICKET
Trace: TLS handshake: Processed NEW SESSION TICKET
Trace: TLS handshake: Received FINISHED
Trace: TLS handshake: Processed FINISHED
Trace: TLS Handshake successful
Trace: Protocol: TLS1.2, Key exchange: RSA, Cipher: AES-256-GCM, MAC: AEAD
Status: Verifying certificate...
Status: TLS connection established.
Trace: CFtpControlSocket::SendNextCommand()
Command: USER ewickedw
Trace: CTlsSocket::OnRead()
Trace: CFtpControlSocket::OnReceive()
Response: 331 User ewickedw OK. Password required
Trace: CFtpControlSocket::SendNextCommand()
Command: PASS *
Trace: CTlsSocket::OnRead()
Trace: CFtpControlSocket::OnReceive()
Response: 530 Login authentication failed
Trace: CControlSocket::DoClose(1094)
Trace: CFtpControlSocket::ResetOperation(1094)
Trace: CControlSocket::ResetOperation(1094)
Error: Critical error: Could not connect to server
Trace: CFileZillaEnginePrivate::ResetOperation(1094)
Status: Disconnected from server
Trace: CControlSocket::DoClose(64)
Trace: CControlSocket::DoClose(64)
Trace: CControlSocket::DoClose(64)
Trace: CFileZillaEnginePrivate::ResetOperation(0)
Status: Resolving address of ftp.ewickedwebsites.com
Status: Connecting to 66.147.244.135:21...
Status: Connection established, waiting for welcome message...
Trace: CFtpControlSocket::OnReceive()
Response: 220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
Response: 220-You are user number 1 of 1000 allowed.
Response: 220-Local time is now 02:26. Server port: 21.
Response: 220-This is a private system - No anonymous login
Response: 220-IPv6 connections are also welcome on this server.
Response: 220 You will be disconnected after 15 minutes of inactivity.
Trace: CFtpControlSocket::SendNextCommand()
Command: AUTH TLS
Trace: CFtpControlSocket::OnReceive()
Response: 234 AUTH TLS OK.
Status: Initializing TLS...
Trace: CTlsSocket::Handshake()
Trace: CTlsSocket::ContinueHandshake()
Trace: TLS handshake: About to send CLIENT HELLO
Trace: TLS handshake: Sent CLIENT HELLO
Trace: CTlsSocket::OnSend()
Trace: CTlsSocket::OnRead()
Trace: CTlsSocket::ContinueHandshake()
Trace: CTlsSocket::OnRead()
Trace: CTlsSocket::ContinueHandshake()
Trace: TLS handshake: Received SERVER HELLO
Trace: TLS handshake: Processed SERVER HELLO
Trace: CTlsSocket::OnRead()
Trace: CTlsSocket::ContinueHandshake()
Trace: CTlsSocket::OnRead()
Trace: CTlsSocket::ContinueHandshake()
Trace: TLS handshake: Received CERTIFICATE
Trace: TLS handshake: Processed CERTIFICATE
Trace: TLS handshake: Received SERVER HELLO DONE
Trace: TLS handshake: Processed SERVER HELLO DONE
Trace: TLS handshake: About to send CLIENT KEY EXCHANGE
Trace: TLS handshake: Sent CLIENT KEY EXCHANGE
Trace: TLS handshake: About to send FINISHED
Trace: TLS handshake: Sent FINISHED
Trace: CTlsSocket::OnRead()
Trace: CTlsSocket::ContinueHandshake()
Trace: TLS handshake: Received NEW SESSION TICKET
Trace: TLS handshake: Processed NEW SESSION TICKET
Trace: TLS handshake: Received FINISHED
Trace: TLS handshake: Processed FINISHED
Trace: TLS Handshake successful
Trace: Protocol: TLS1.2, Key exchange: RSA, Cipher: AES-256-GCM, MAC: AEAD
Status: Verifying certificate...
Status: TLS connection established.
Trace: CFtpControlSocket::SendNextCommand()
Command: USER ewickedw
Trace: CTlsSocket::OnRead()
Trace: CFtpControlSocket::OnReceive()
Response: 331 User ewickedw OK. Password required
Trace: CFtpControlSocket::SendNextCommand()
Command: PASS *
Trace: CTlsSocket::OnRead()
Trace: CFtpControlSocket::OnReceive()
Response: 530 Login authentication failed
Trace: CControlSocket::DoClose(1094)
Trace: CFtpControlSocket::ResetOperation(1094)
Trace: CControlSocket::ResetOperation(1094)
Error: Critical error: Could not connect to server
Trace: CFileZillaEnginePrivate::ResetOperation(1094)

FileZilla Client

---

Version: 3.22.2.2

Build information:

Compiled for: x86_64-w64-mingw32
Compiled on: x86_64-unknown-linux-gnu
Build date: 2016-11-01
Compiled with: x86_64-w64-mingw32-gcc (GCC) 4.9.1
Compiler flags: -g -O2 -Wall -std=gnu++14

Linked against:

wxWidgets: 3.0.3
GnuTLS: 3.4.16
SQLite: 3.15.0

Operating system:

Name: Windows 8.1 (build 9600), 64-bit edition
Version: 6.3
Platform: 64-bit system
CPU features: sse sse2 sse3 ssse3 sse4.1 sse4.2 avx avx2 aes pclmulqdq rdrnd bmi2 bmi2
Settings dir: C:\Users\decat_000\AppData\Roaming\FileZilla\

[Caitlin Decatur]

Also, I've reported this to Bluehost and attempted to resolve it through their bug report process. The person who assisted me was able to create a temporary user and log in, but I can't.

[Tim Kosse]

You need to contact your hosting provider for assistance with your login credentials.