Opened 8 years ago
Last modified 8 years ago
#11006 moreinfo_reopened Other
EConnRefused error (unable to find a solution on any threads)
| Reported by: | Lane | Owned by: | |
|---|---|---|---|
| Priority: | normal | Component: | FileZilla Client |
| Keywords: | ECONNREFUSED | Cc: | |
| Component version: | 3.21.0 | Operating system type: | Windows |
| Operating system version: | Windows 7 |
Description
We have a user in our office who is now unable to connect to her FileZilla server.
I have compared settings between my system that still works and hers. All settings appear to be the same.
When she attempts connecting, she gets the error report (see attached):
Command: Type 1
response: 200 Type is now 8-bit binary
Command: PASV
Response: 227 entering Passive mode (173,254,28,11,194,26)
Command: MLSD
error: the data connection could not e established: ECONNREFUSED - connection refused by server
Do you have any solution?
-Lane
Attachments (1)
Change History (10)
by , 8 years ago
| Attachment: | FileZilla Error screenshot.JPG added |
|---|
comment:1 by , 8 years ago
correction on version of FileZilla - she's using the newest build, after which the error began:
3.22
follow-up: 3 comment:2 by , 8 years ago
| Status: | new → moreinfo |
|---|
Please test your server on https://ftptest.net/
What's the result of the test?
comment:3 by , 8 years ago
| Status: | moreinfo → new |
|---|
"connection refused by server"
It probably doesn't like my password, but I can't seem to find the correct one.
Replying to codesquid:
Please test your server on https://ftptest.net/
What's the result of the test?
comment:4 by , 8 years ago
I have gone through the steps to show my password in the current settings by exporting the data. Unfortunately, the password shown in the results within this frame
<Pass encoding="base64">_</Pass>
doesn't work for the ftptest.
comment:5 by , 8 years ago
| Resolution: | → rejected |
|---|---|
| Status: | new → closed |
You need to contact your server administrator or server hosting provider for assistance if you have forgotten your login credentials.
comment:6 by , 8 years ago
Can we please leave this issue open? It's not solved yet.
Once I learn my login credentials I wish to continue troubleshooting with the FTPtest and so forth.
comment:7 by , 8 years ago
| Resolution: | rejected |
|---|---|
| Status: | closed → reopened |
comment:8 by , 8 years ago
| Status: | reopened → moreinfo_reopened |
|---|
comment:9 by , 8 years ago
- I contacted our host provider and learned how to change the password from within our host's CPanel controls.
- I then updated my password in FileZilla using the Site Manager tools.
- While in Site Manager I also forced the transfer settings to be passive.
After making these two changes, I now have no errors and have connectivity to the server.
screenshot of the error message