Opened 4 years ago

Last modified 4 years ago

#11006 moreinfo_reopened Other

EConnRefused error (unable to find a solution on any threads)

Reported by: Lane Owned by:
Priority: normal Component: FileZilla Client
Keywords: ECONNREFUSED Cc:
Component version: 3.21.0 Operating system type: Windows
Operating system version: Windows 7

Description

We have a user in our office who is now unable to connect to her FileZilla server.
I have compared settings between my system that still works and hers. All settings appear to be the same.
When she attempts connecting, she gets the error report (see attached):
Command: Type 1
response: 200 Type is now 8-bit binary
Command: PASV
Response: 227 entering Passive mode (173,254,28,11,194,26)
Command: MLSD
error: the data connection could not e established: ECONNREFUSED - connection refused by server

Do you have any solution?
-Lane

Attachments (1)

FileZilla Error screenshot.JPG (19.0 KB ) - added by Lane 4 years ago.
screenshot of the error message

Download all attachments as: .zip

Change History (10)

by Lane, 4 years ago

screenshot of the error message

comment:1 by Lane, 4 years ago

correction on version of FileZilla - she's using the newest build, after which the error began:
3.22

comment:2 by Tim Kosse, 4 years ago

Status: newmoreinfo

Please test your server on https://ftptest.net/

What's the result of the test?

in reply to:  2 comment:3 by Lane, 4 years ago

Status: moreinfonew

"connection refused by server"
It probably doesn't like my password, but I can't seem to find the correct one.

Replying to codesquid:

Please test your server on https://ftptest.net/

What's the result of the test?

comment:4 by Lane, 4 years ago

I have gone through the steps to show my password in the current settings by exporting the data. Unfortunately, the password shown in the results within this frame
<Pass encoding="base64">_</Pass>
doesn't work for the ftptest.

comment:5 by Tim Kosse, 4 years ago

Resolution: rejected
Status: newclosed

You need to contact your server administrator or server hosting provider for assistance if you have forgotten your login credentials.

comment:6 by Lane, 4 years ago

Can we please leave this issue open? It's not solved yet.
Once I learn my login credentials I wish to continue troubleshooting with the FTPtest and so forth.

comment:7 by Tim Kosse, 4 years ago

Resolution: rejected
Status: closedreopened

comment:8 by Tim Kosse, 4 years ago

Status: reopenedmoreinfo_reopened

comment:9 by Lane, 4 years ago

  1. I contacted our host provider and learned how to change the password from within our host's CPanel controls.
  2. I then updated my password in FileZilla using the Site Manager tools.
  3. While in Site Manager I also forced the transfer settings to be passive.

After making these two changes, I now have no errors and have connectivity to the server.

Note: See TracTickets for help on using tickets.