Opened 4 years ago

Closed 4 years ago

#10525 closed Bug report (worksforme)

Connection problems

Reported by: Kevin Owned by:
Priority: normal Component: Unknown
Keywords: menard Cc:
Component version: Operating system type: Windows
Operating system version: Windows 7 Enterprise Service Pack 1

Description (last modified by Tim Kosse)

I am unable to connect to the following server:
sftp://ftp.menard-inc.com.
After putting in the user name and password it comes up with the following errors:

Error: Authentication failed.
Error: Critical error
Error: Could not connect to server

I also am unable to upgrade to the latest version. I have tried downloading it through the FileZilla application but it never saves it.

Change History (1)

comment:1 Changed 4 years ago by Tim Kosse

Description: modified (diff)
Resolution: worksforme
Status: newclosed

Please double-check your login credentials. Watch our for character case and leading/trailing whitespace. Restrict yourself to the ASCII character set in passwords.

If the problem persists, contact your server administrator or server hosting provider for assistance.

Note: See TracTickets for help on using tickets.