Error Replacing Files

[Bill]

Hi There,

I have been experiencing an error lately when I attempt to drop files into folders that are intended to replace outdated files. Perhaps some context will help...

We operate an online storefront for Neighborhood Health Plan. They have thousands of products which are identified by product codes. For example, one item might be labeled "11020". Each product has a thumbnail and full sized image which we drop into a directory in Filezilla, which we pull from when "creating the product". Thumbnail images have a _2 suffix, with _1 for the full sized image.

Now, lets say they print a new version of 11020 with new graphics, new colors, etc.. In this case we would need to create and drop in new thumbnails. So I would Scale and crop the image, save as 11020_1 and 11020_2, and drop it into the appropriate directory. When I do this, I see a prompt asking me If I want to replace the existing files with these new ones. I click yes to replace, but the file never gets swapped out. I find that the only option I have is to change the suffix to _T and _F for the new file to be available.

There are several other ramifications for this replace file bug, but I figured this was the easiest way to describe it.