Opened 13 months ago
Closed 13 months ago
#12910 closed Other (rejected)
Cannot connect to Filezilla server
| Reported by: | David Lefrancois | Owned by: | |
|---|---|---|---|
| Priority: | blocker | Component: | FileZilla Client |
| Keywords: | Cc: | ||
| Component version: | FileZilla 3.63.2.1 | Operating system type: | Windows |
| Operating system version: | Windows 10 |
Description
Since last week, one of my customer cannot connect to FileZilla server. Keep in mind that it was working before.
One of her colleague is able to connect to the server on the same network and I can connect with her account on another network.
In the window, it says:
AUTH TLS
502 - Auth command is not supported.
502 - Please contact your network administrator to enable FTPS service
What cause this issue?
Attachments (1)
Change History (2)
by , 13 months ago
| Attachment: | FileZilla_Error.png added |
|---|
comment:1 by , 13 months ago
| Resolution: | → rejected |
|---|---|
| Status: | new → closed |
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That error message is not from FileZilla Server. There is a malicious firewall or some other malware sitting somewhere between the client and the server that is injecting fake replies.