| 83 | | When you finally submit the ticket, be verbose in the description. Include every single detail that might be of importance. |
| | 83 | This guide only covers '''what''' your ticket should contain. Read the [wiki:NewTicketFormGuide 'New ticket' form guide] '''how''' to fill out the 'new ticket' form. |
| | 84 | |
| | 85 | Your ticket should contain a verbose description of your issue. Include every single detail that might be of importance. |
| | 86 | |
| | 87 | You should '''include the full version number''' of FileZilla you are using in the ticket. If you don't enter a version number or are merely saying that you are using the ''latest version'', nobody will be able to figure out which version you were using a couple of months in the future. |
| | 88 | |
| | 89 | === System details === |
| | 90 | |
| | 91 | In your ticket, include the name and version of the operating system you are using. Also name your system's processor architecture. |
| | 92 | |
| | 93 | Examples: |
| | 94 | |
| | 95 | * Windows Vista with SP6 on Intel Core i7 |
| | 96 | * OS X 10.5.3 on PowerPC |
| | 97 | * Ubuntu Linux 9.6 on UltraSPARC |
| | 98 | |
| | 99 | === Logs === |
| | 100 | |
| | 101 | Especially with transfer related issues, valuable information is shown in the message log of FileZilla. |
| | 102 | |
| | 103 | * '''Attach complete logs'''[[br]Snippets are useless without the surrounding context |
| | 104 | * '''Do not obfuscate logs'''[[br]]You will most likely destroy the important parts of the log if you attempt to obfuscate it |
| | 105 | * '''Set program language to English''' (client only)[[br]]FileZilla is available in over forty languages, but most developers can only read English. |
| | 106 | * '''Logging debug level''' (client only)[[br]]In the settings dialog, set the debug level to 3 to display a lot more additional information in the log. While not useful for most users, the developers can read and understand the debug information fluently. |
| | 107 | |
| | 108 | === Screenshots === |
| | 109 | |
| | 110 | If you have screenshots, attach them as simple .png files. Do not use .jpg and do not put screenshots into Word documents and the likes. |
